Technical Writing Intern, Workato
Office located in Palo Alto, CA
Integration & workflow automation platform
Open for applications
Integration & workflow automation platform
501-1000 employees
Open for applications
Office located in Palo Alto, CA
501-1000 employees
Company mission
To help businesses streamline their operations by providing a platform to automate their work and integrate their stacks, all in one place.
Role
Who you are
- Pursuing a degree in technical writing, computer science, data engineering, or a related field
- Familiarity with Markdown, JSON, text editors, and source code repositories (experience with GitHub preferred)
- Familiarity with Chatbots or Natural Language Processing is preferred
- Strong ability to write clear and effective technical content tailored for developer audiences
- Able to work independently and cross-functionally, with the capacity to quickly learn new skills
- Comfortable interacting with both technical and non-technical stakeholders
- Knowledge of technical writing standards and familiarity with common style guides
- Familiarity with the command line is a plus
- Experience and expertise in SEO is a plus
What the job involves
- As a Technical Writer Intern for the Workato Product and Engineering team, you will have the opportunity to develop valuable skills in creating technical documentation and instructional content
- You'll work closely with team members to enhance the usability of our technical documentation and contribute to the overall improvement of user experience
- Assist the Documentation Team in creating clear and informative content that educates users on Workato's features and functionality
- Collaborate with engineers, product managers, and other team members to gather functional details and obtain technical reviews for documentation
- Contribute to improving existing documentation by providing valuable feedback and recommendations
- Participate in team initiatives to establish style and process guidelines for documentation creation
- Occasionally contribute to internal documentation and provide input into tool and usability decisions
- Month 1: Spend time listening and learning. Meet with your team and colleagues at Workato to understand the current state of documentation and familiarize yourself with the company culture
- Month 2: Contribute to the improvement of product content by providing valuable insights and recommendations. Analyze content, and use data-driven analysis to identify areas for improvement
- Month 3: Collaborate with other team members to align and establish style and process guidelines for documentation. Contribute to improving the documentation authoring process and author documentation as well as edit existing documentation for clarity and consistency
Our take
Many businesses struggle with lack of team integration. There are a plethora of handy apps available, and various teams within businesses often use different processes, tools, and software. This has led to many businesses attempting to patch together technologies and create ad-hoc solutions that fail when they need to be scaled. Workato allows businesses to integrate data and apps so that teams can collaborate and communicate securely.
Workato has built a single platform that integrates apps, processes, data, and user experiences to improve efficiency, communication, and business flexibility. There are many integration platforms available, such as SnapLogic and Mulesoft Anypoint Platform, however, Workato has aimed its platform at users who have minimal technical experience, rather than the IT team.
Workato has continued to expand its partnerships and workforce, and is well set to see further growth as it innovates its product offerings and capabilities. The company was recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Integration Platform as a Service, making five years it has participated and five years it has been recognized.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2021
$200m
SERIES E
Jan 2021
$110m
SERIES D
Total funding: $415m
Company benefits
- Flexible Working Arrangements: We maintain a hybrid remote work model and provide everyone with best of breed technology tools that enable them to work anywhere, anytime.
- Great Employee Benefits: Such as an Employee Assistance Programme (EAP), Health Insurance, Referral Bonuses, and Workato Stock Options, tailored to the countries that our employees are based in.
- Professional Development Opportunities: We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills.
- Dedicated Wellness: We make it a point to dedicate time to pause, recharge and get to know each other better.
- Recreation Time: From virtual game nights to fitness sessions, there's always time for a little fun on the calendars.
Company values
- Prioritize customers: We exist for our customers and because of them. That’s why we are passionate about delivering an amazing product, excellent service, and an unforgettable experience.
- Win together: We strive to hire people who understand team wins come above their own. We respect and trust our colleagues — believing that the greatest success comes not from one person, but from all of our strengths combined.
- Act now: The best time to do anything worth doing is now. Create a minimal viable solution fast and iterate quickly. We encourage failing fast so we can succeed faster.
- Think ahead: We skip the easy shortcuts for mediocre and temporary solves. It’s important to always take the hard road now if it will lead to a better long term solution.
- Better each other: You cannot get 1% better every day unless people are honest with you and you openly invite that coaching and guidance. Provide feedback in private. Encourage and support in public.
- Go offbeat: We use novel thinking to create novel solutions. We do not use others’ thinking as a template. We mix existing wisdom with unusual thinking to generate new and better solutions.
- Have fun: We take care of ourselves, and give everyone the space they need to feel healthy, happy, and well-rested. Because it’s only when we’re having a good time that we’re able to ensure our customers are, too.
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Vijay Tella
(CEO)Spent 15 years as an Engineer at Teknekron and TIBCO, before joining Oracle as CSO. They also served as CEO at Qik, and VP at Skype.
Gautham Viswanathan
(CPO)Spent 12 years at TIBCO Software, before leaving their Corporate Development role to found Blink Interactive. Also served as the CEO of iProfile.
Harish Shetty
(Head of Engineering)Previously held leadership roles in engineering at TIBCO, Blink, and iProfile.
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