Customer Support Specialist, Miter
$60-90k
+ Equity and commission
4 days a week in office
Payroll, HR, and expense management software for construction
Posted today
Payroll, HR, and expense management software for construction
21-100 employees
Posted today
$60-90k
+ Equity and commission
4 days a week in office
21-100 employees
Company mission
To make it easier and faster to build critical infrastructure.
Role
Who you are
- Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers
- Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions
- Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment
- Experience in the construction, payroll, benefits, or software industries is a plus!
What the job involves
- As a Customer Support Specialist, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support
- You’ll be joining a tight-knit, high-trust Customer Support team that’s obsessed with helping construction teams move faster, with fewer headaches
- We’re former builders, operators, and technologists who know that great support isn’t just reactive — it’s a strategic lever
- You’ll partner daily with our product, engineering, and sales teams to close feedback loops and elevate the voice of the customer
- Our Support team shows up with curiosity, urgency, and zero ego
- We celebrate operational excellence and know that small process improvements can unlock big wins for our customers
- While our work is fast-paced and high-impact, we make space for deep learning, good laughs, and the occasional mid-week coffee run
- Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues
- Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests
- Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation
- Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention
- Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering
Application process
- Recruiter Screen
- Written Assignment Submission
- Hiring Manager Interview
- Technical Domain Exercise
- Miter Values Interview with CEO
Our take
Miter is addressing the productivity issue in the construction industry. With construction expenses on the rise and many building companies still using HR and financial software originally developed in the 90s, Miter leverages breakthroughs in fintech infrastructure to create new HR, compliance, and financial software for construction companies.
It's all-in-one offering provides construction companies with payroll, labor compliance, and spend management tools that will help to save time and therefore bid on more public sector projects. Ultimately, most contractors outsource this type of work, so Miter saves money on employment too.
Founded in 2021, Miter has developed a sturdy and flexible platform which has a lot of promise. And now with some impressive funding, the company is ready to scale further to meet the needs of international clients.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Mar 2021
$3bn
Late VC
Total funding: $3bn
Company benefits
- Medical insurance: Comprehensive plans with 100% coverage for Mitosaurs and 35% for dependents through Anthem, starting on the 1st of the month after your start date
- Dental & vision insurance: 80% dental and 100% vision coverage for Mitosaurs, with plans starting immediately on your first day
- Stock options: Be part of our success with equity in the company, featuring a 5-year vesting schedule and monthly vesting after your first year
- 401(k) retirement plan: 1% matched contributions to help you plan for your future
- Flexible spending accounts: Contribute to FSAs for medical and dependent care needs
- Unlimited PTO: Take the time you need to recharge and be your best self
- Parental leave: Sixteen-week paid leave for all parents, including adoptive and foster parents
Company values
- Win as a team: We’re determined and competitive, but we enjoy winning as a team far more than we enjoy winning as individuals. We invest in each other and love seeing each other succeed
- More wood, fewer arrows: We prioritize ruthlessly and throw our weight into only the projects that matter. We finish what we start
- Give a damn: We’re determined to leave our mark and hold ourselves and each other to high standards. We’re craftspeople at heart, and we enjoy the rigor and discipline required to perform at a high level
- Start with the customer: We are voracious students of our customers’ problems. We celebrate only when our customers celebrate
- Build the blueprint: We simplify complex problems in writing to create clarity. Clarity aligns our teams, sharpens our decision-making, and accelerates execution
- Win the next point: We learn from our wins and losses and put them behind us. We are relentless, playing each point with passion, poise, and confidence
Company HQ
475 Sansome St. San Francisco, CA
Leadership
Tobin Paxton
(Co-Founder & COO)Previously worked in Sales at Catalant Technologies. They also worked as an Associate Consultant at Parthenon-EY and as a Venture Fellow at Rock Health.
Connor Watumull
(Co-Founder & CEO)Previously Vice President at Bessemer Venture Partners, Senior Product Manager at Tile and Senior Associate Consultant at Bain & Company.
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