Customer Success Team Lead, FORM
$90-105k
+ Bonus based on company and team performance objectives
Digital assistant for the frontline
Job no longer available
Digital assistant for the frontline
201-500 employees
Job no longer available
$90-105k
+ Bonus based on company and team performance objectives
201-500 employees
Company mission
To drive faster actions and better decisions.
Role
Who you are
- You are comfortable working directly with executives and senior management to provide additional support to our customers and your team
- You are a high-energy and informational leader for the team with the ability to remain professional and positive when faced with adversity
- You have an empathic approach to always have the customer and teams’ best interest in mind
- You can balance multiple priorities, including customer management responsibilities, process development/improvements, and team management
- You look forward to collaborating and building relationships with many other teams and leaders throughout the company
- You can clearly communicate an issue, map out a solution, and deliver results to leadership as well as the CSM team
- Your written communication is exceptional: concise, persuasive, and empathetic
- You have a proven track record of building successful relationships with both internal and external stakeholders, and one or two them would even be willing to serve as a reference
- You enjoy building and deploying processes to drive efficiencies and improve performance
- You have completed a bachelor’s degree. Bonus points for anything beyond that!
- You appreciate and align with our company values
What the job involves
- Empower the team to proactively support our top customers and expand their product usages with GoSpotCheck by FORM. Support the team in ongoing product training, customer education and overall system and process knowledge
- Meet and exceed personal and corporate objectives and hold the team accountable for their results
- Develop team initiatives to drive and support team culture, build engagement and team comradery
- Enable the team to deepen their knowledge of GoSpotCheck by FORM supported software, including custom solutions available to our top customers
- Act as a point of contact for team on any platform related questions/concerns, bubbling up any widespread issues, or improvements that could be made to improve customer or team experience
- Identify team members who need extra help and provide feedback, training, and encouragement
- Act as the ‘voice of the team’ and provide feedback and suggestions for areas of improvement, sharing team perspectives with management and reporting next steps back to the team
- Identify, create, and improve team documentation, inclusive but not limited to new hire onboarding, ongoing product, and overall resource building for the team’s ongoing development
- Manage a small book of business to help support the team and better understand the way our various tools are used
Our take
FORM is a global leader in mobile data collection and in 2020 it merged with GoSpotCheck, which helps employees harvest real-time retail intelligence through web and mobile apps. In doing so, the companies have combined to further enable low-code/no-code mobile data collection and digital process automation for mid-sized and large global enterprises.
GoSpotCheck was one of a number of acquisitions for FORM, including Rodio Mobile and ShelfWise in 2021. This has helped FORM continue to see tremendous success in sectors that include Consumer Goods, Retail, Healthcare, Hospitality and Real Estate. It's also enabled them to rapidly innovate to be the world’s first Digital Assistant for the frontline.
Bridging the gap between frontline workers and back-office operations, FORM has gained widespread adoption and is currently empowering billions of mobile workers worldwide. Its success can be attributed to its ability to meet the need of Fortune 500 companies, making it a trusted solution for large-scale enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Dec 2019
$25.3m
LATE VC
Nov 2017
$21.5m
SERIES B
Total funding: $71.4m
Company benefits
- Full Medical Coverage
- Generous Flex Time
- Parental Leave
- 401(k) Plans
- Remote Work Eligible
Company HQ
Quincy, MA
Leadership
Ali Moosani
(CEO)Held various sales positions as well as serving on the boards of a number of companies, including Esko and 6Connex.
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