Inbound Sales Agent, Wayfair
$15/hour + Uncapped Monthly Bonus
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
$15/hour + Uncapped Monthly Bonus
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Excellent communication and relationship building skills
- 1+ years of sales experience, preferably in a call center/retail/virtual environment
- High School Diploma/GED, some college preferred
- Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem solving skills.
- Proven written and verbal communication skills • Comfortable learning/using software applications required for the role
- Regular and reliable attendance is an essential function of this position
- Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
- Qualified applicants will be required to pass the candidate assessment to proceed with the interview process
What the job involves
- This is a virtual, inbound sales agent role and during your shift, you will handle inbound sales calls, (approximately 40 a day) cheerfully assisting customers in finding and purchasing their desired items.
- Your daily schedule is available in our scheduling system and is designed to allow maximum availability and responsiveness to our customers. Review your schedule at the beginning of your shift to be mindful of designated daily break times, lunch times, team meetings and training.
- Come to your shift ready for the day, clocked in, signed in and ready to offer a top notch customer buying experience.
- To fully assist a customer, you will contact product suppliers to pursue additional information that may not be available on the Wayfair website.
- Follow the designated Sales Process and call flow (probing questions, assuming the sale, building rapport etc.)
- Think critically about the customers needs and always look for ways to enhance their experience by upselling or cross selling items they may not initially consider that will support their main purchase.
- We are a data driven company and measure our sales success based on a set of operational metrics. Your compensation will also be tied to these metrics.
- It is important that you are able to stay focused on our customers, free from distractions, while working virtually for the entire shift.
- This role requires moderate comfort and skills with technology and multitasking; offering a top notch customer experience with each caller, staying up to date with process and policy changes via email or the chat channel, navigating connectivity challenges, unusual customer inquiries and more!
- We are a team and anticipate you’ll participate actively in engagement activities, selling contests and other elements of our culture.
- Peak season may require adjusted schedules and/or mandatory overtime.
- Must Be Able To Work Saturdays & Sundays
- May require late or evening shifts
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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