Customer Success Coordinator, AlliedOffsets
£35-42k
Salary dependant on experience, KPI based bonus scheme
More information about location
3-5 days a week in office (Liverpool Street, London)
Database of global carbon offset projects
Job no longer available
Database of global carbon offset projects
1-20 employees
Job no longer available
£35-42k
Salary dependant on experience, KPI based bonus scheme
More information about location
3-5 days a week in office (Liverpool Street, London)
1-20 employees
Company mission
To bring transparency to the carbon market's.
Role
Who you are
- Bachelor's degree
- 2 years of experience in customer success and/ or account management - preferably within B2B SaaS, data/information provider or sustainability
- Ability to thrive in a metrics-driven sales environment
- Highly coachable and eager to learn and grow in your career
- Genuine interest and passion for sustainability -- understanding of issues related to climate change
- Excellent track record of measurable customer success and meeting sales targets
- Excellent verbal and written communication skills
- Strong understanding of ESG, sustainability and carbon market trends and topics is a bonus
- Ideal candidates will have experience in the carbon sector, but not required
- Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers
- Passion for customer success and satisfaction
- Excellent presenter & communicator, able to structure and deliver demos and presentations such as account reviews and QBR’s
- Fluency in more than one language is a bonus
What the job involves
- Be a trusted partner and internal advocate for all customers with a focus on driving value and successful outcomes as defined by the customer
- Manage the complete customer relationship from first onboarding to ongoing customer success, upsell, renewals and offboarding - be the primary point of contact
- Become an expert in our data solutions on Metabase
- Be the point of contact for any data queries/ issues that the customers may face
- Achieve and grow a deep understanding of diverse client needs and provide feedback to the product team in order to maintain our differentiation and market lead
- Take the initiative to achieve expert product knowledge, understanding our solutions at least as well as our clients; grow in your ability to articulate the value of our offerings based on client needs
- Leverage the Metabase platform and HubSpot CRM to monitor customer activity and inform your strategy for customer success and growth
- Support various marketing activities to inform and engage with our customers and contribute to customer success
- Work with marketing, research and tech teams to create marketing materials that support customer success
- Keep CRM up to date with activities and information related to customer success, upsell and renewals
- Define, own and drive user-level metrics including engagement, product adoption and Net Promoter Scores
- Define and implement customer lifecycle touch points including quarterly reviews, customer satisfaction surveys, reference programs, case studies and others
- Collaborate with internal departments to delight customers and embed a culture of customer success at AlliedOffsets
- Become an expert on carbon market data and the challenges our clients face in finding and deriving insights from our data as well as third-party data
- Identify and mitigate churn risks, implement green, yellow, red risk ratings and proactive measures to retain customers and enhance their experience
Salary benchmarks
Our take
Founded as a branch off of AlliedCrowds, the tech company using financial knowledge to create sustainable products, AlliedOffsets offers a database for researchers, individuals and businesses to better understand the carbon offset market.
The company is considered an expert provider of data and market intelligence for the Voluntary Carbon Market, which has longed been marred by criticism towards its opacity. Using its own, unique algorithm to look at the underlying credit quality of every offset project, AlliedOffsets can ensure that companies purchase the volume of offsets they claim to; in doing so, reducing foul play in a market in urgent need of change.
AlliedOffsets recently worked with KlimaDAO on a project to bring about transparency to the market through an analysis into the Base Carbon Tonne pool. Looking forward, the company will work to increase the amount of data available for all carbon credit transactions with the goal to make the market function even more transparently and efficiently.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Company benefits
- Unlimited holiday allowance
- Workplace pension
- Hybrid work schedule
- Purpose-driven company
- Laptop provided
- Opportunities to attend conferences (globally)
- Casual dress code
- Annual company retreat
- Summer Friday Hours
- Central London location
- Regular social events
- Pet-friendly office
- Free lunch Fridays
Company HQ
Liverpool Street, London
Leadership
Lars Kroijer
(Managing Director)Previously founded and acted as Managing Director for Holte Capital and has experience as an Analyst for HBK Investments, SC Fundamental, and Lazard Freres & Co. Has authored 'Money Mavericks' and 'Investing Demystified', both published by Financial Time Press.
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