Customer Success Manager, Blueshift
Plus equity
AI platform for cross-channel marketing
Job no longer available
AI platform for cross-channel marketing
101-200 employees
Job no longer available
Plus equity
101-200 employees
Company mission
To unlock every marketer's potential to drive customer-centric engagement by making data and intelligence effortlessly actionable on every market channel.
Role
Who you are
- Familiarity with the MarTech landscape, email deliverability and compliance requirements
- Experience with email marketing, mobile notifications, or SMS software
- Experience with marketing automation platforms such as Responys, Exact Target, Adobe Campaign Manager, Mailchimp, Marketo, etc
- 5+ years of account management experience from a high tech company
- Excellent organizational, analytical and influencing skills
- Familiarity with Salesforce, Zendesk, and other Software-as-a-Service tools
- Strong written & verbal communication skills
- Enjoys working closely with customers to ensure their success at all times
- A real doer who takes initiative to get things done and elevates performance of others by being an inspiring team player
What the job involves
- Build strong customer relationships and successfully onboard customers, assisting them with project planning, technical setup, training and more
- Structure and manage project plans for successful onboarding and product adoption
- Conduct engaging product demos to new customers and existing accounts
- Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews
- Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs
- Function as the voice of the customer and provide internal feedback on how Blueshift can better serve our customers
- Develop and constantly improve processes to engage customers and provide recurring value
Salary benchmarks
Our take
Blueshift's SmartHub Customer Data Platform uses the power of AI to seamlessly integrate data streams from diverse customer interaction sources. This enables users to gain valuable insights and devise more effective marketing campaigns while also facilitating personalized one-to-one customer engagement. The company's founder and CEO, Vijay Chittoor, whose previous experience includes roles at Groupon and Walmart, established Blueshift to address the escalating challenges associated with tracking and interpreting the ever-expanding volume of data.
Blueshift's SmartHub CDP boasts several notable advantages. Firstly, it offers integration with an organization's entire customer relations stack, streamlining data utilization across the board. Furthermore, it is designed with non-technical users in mind, ensuring accessibility for a wide range of team members. However, it remains fully customizable by engineers when specific adaptions are required.
The company's impressive client roster, which includes prominent names such as the BBC, PayPal, Udacity, and Groupon, underscores its growing reputation. This reputation is further reinforced by its remarkable three-year revenue growth of over 850% and a substantial investment of over $60M, positioning Blueshift as a prominent player in the field of data-driven marketing solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2024
$40m
LATE VC
Feb 2021
$30m
SERIES C
Total funding: $95.7m
Company benefits
- Unlimited Vacation
- Health Insurance
- Dental & Vision
- Parental Leave
- Learning Stipend
- Work Anywhere
Company HQ
Financial District, San Francisco, CA
Leadership
Vijay Chittoo
(Co-Founder & CEO)Studied at Harvard Business School and started out as an Analyst at McKinsey. Was Head of Global Affiliates at Groupon before co-founding Blueshift in 2014.
Mehul Shah
(Co-Founder & CTO)Graduated from USC with a Master's Degree in Computer Science. They were a Senior Software Engineer at Network Alliance and co-founded Mertado.com. Joined Group as Director of Product & Engineering in 2012. They are also a Venture Partner at Pioneer Fund.
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