Customer Onboarding Program Development Manager, Block
Cash App
$100.5-153.6k
+ Employee Stock Purchase Program. Salary is partially dependent on location
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$100.5-153.6k
+ Employee Stock Purchase Program. Salary is partially dependent on location
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 8+ years in the compliance industry, with experience in managing customer onboarding programs in the financial industry
- A strong analytical and metrics driven approach to create substantiated solutions
- Operational knowledge in building a sound Compliance program
- Knowledge in payment regulations and scheme rules, knowledge of areas of Cards and peer-to-peer payments also ideal
- Strong Regulatory knowledge and industry trends
- Superb organization skills with the ability to manage competing priorities
- Excellent verbal and written communication skills
- Adaptability in an agile and fast-paced environment
- Ability to execute independently and work with team members of all levels
- A mindset to deliver results proactively, resourcefully, and methodically
Desirable
- Proven working experience as an operations lead
- Relevant industry certifications (CAMS, CFE, CFCS, and CRCM)
- Experience with Analytics tools and Looker or Tableau
- Experience in Cryptocurrency regulations
What the job involves
- You will report to our Customer Onboarding Compliance Program Lead and support the KYC operations team by contributing to the design and effectiveness of preventative measures to ensure detection and ongoing review
- You will work with Compliance Leads and other relevant partners to ensure our program complies with all applicable laws and regulations across jurisdictions
- You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities
- Evaluate current operational processes and procedures to ensure compliance with applicable laws, regulations and industry best practices
- Evaluate BSA/AML CDD and EDD requirements for all products or features
- Identify and evaluate customer onboarding requirements for new and existing products or features
- Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
- Make recommendations for and help implement process improvements and procedure updates across Customer Onboarding
- Draft and maintain relevant documentation and content for changes to the program observing regulatory updates, new products, and overall Compliance team policies and procedures
- Work with our technical teams to understand and design analytical methodologies and potential monitoring scenarios for risk mitigation
- Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and stakeholders
- Stay apprised of regulatory developments, industry trends and Cash App roadmaps to drive decisions
- Be comfortable with operating in ambiguity and adapting to changing priorities
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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