Technical Solutions Engineer, Elation Health
$85-110k
Patient scheduling software
Be an early applicant
Patient scheduling software
201-500 employees
Be an early applicant
$85-110k
201-500 employees
Company mission
To empower physician groups and primary care doctors to deliver phenomenal patient care.
Role
Who you are
- 5+ years relevant professional experience supporting the growth of a software platform
- Previous software development experience in one or more of the following areas:
- Experience with python, java, C# or other popular server side languages
- Experience building with RESTful APIs
- Experience with SQL queries including basic JOINs and subqueries
- Experience using modern AI-assisted development and productivity tools (e.g., Claude, Cursor, GitHub Copilot, or similar) to design, debug, and document technical solutions more efficiently
- Ability to communicate complex technical principles to both technical and non-technical stakeholders
- Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
- Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus
What the job involves
- Elation’s Technical Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable discussing integration needs with a customer CEO and sketching out an API flow on a whiteboard
- They deliver technical wins and strong product fit with customer accounts, building trust in Elation solutions and setting customers up for success during implementation and beyond
- In this role, you will play a key part in how Elation and our customers embrace AI and automation—using our Developer platform, data, and AI-powered capabilities to improve efficiency and outcomes for clinicians, staff, and internal teams
- Provide peer-to-peer mentorship and coaching to Technical Solutions Associates, with a focus on building skills in Elation’s Developer platform and AI-powered capabilities (e.g., automation patterns, data-driven decision support)
- Serve as an internal and external subject matter expert on the capabilities of Elation’s Developer platform and AI-powered tools to support customer success, including RESTful APIs, webhooks, data warehouse access/querying, and automation services that power Clinical Insights and workflow optimization
- Own and maintain technical workflow and sequence diagrams as reference architectures for customer integrations and common internal use cases, ensuring they are optimized for reliability, security, and scalability
- Develop and maintain best practices, templates, and sample implementations that promote self-service, reuse, and intelligent automation where appropriate
- Advise on and, when needed, create complex queries, reports, and data pipelines leveraging the hosted database and analytics tooling to answer strategic business and clinical questions
- Lead or advise customer pilots and proof-of-concept implementations, including those that leverage AI to reduce manual work for clinicians and staff and demonstrate clear business and operational impact
- Partner with customers on technical design, integrations, and product features to best utilize Elation’s platform to meet their business, technical, and delivery needs, including change management and adoption planning
- Act as a conduit between customers and internal teams, systematically capturing technical feedback to suggest improvements across the platform, documentation, and internal tooling
- Work cross-functionally with Product, Engineering, Data, Customer Success, Sales, and Professional Services to design and deliver data- and AI-enabled solutions that improve efficiency and time-to-value for both practices and internal teams
- Champion a culture of experimentation and continuous improvement around AI and automation within Customer Services (e.g., identifying internal workflows that can be streamlined with AI, sharing wins and learnings, and contributing to internal AI playbooks)
Our take
Due to various pitfalls in the healthcare system, inefficient clinical care costs more than $750B in the United States each year. Elation Health is a healthcare company setting out to change this narrative by improving the physician-patient relationship.
Elation takes a networked approach to patient data, enabling physicians to collaborate and deliver better care. For example, the platform gives professionals in any location the ability to access records, review reports, contact patients, send prescriptions, and offer virtual care via video calls.
And it's proving a success, as it is used by over 25,000 clinicians who care for millions of patients. The patient scheduling software market is a very busy one, packed with competitors offering similar products. However, Elation had a busy 2024 and is in a prime position to stay ahead of its competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$50m
SERIES D
Dec 2020
$40m
SERIES C
Total funding: $108.5m
Company benefits
- Benefits Plan: We offer medical,dental, and vision insurance, as well as Flexible Spending Accounts and life insurance
- Pay and Equity: We offer a meaningful salary and equity package to each member of our team
- Flexible Time-Off: We believe that you should be trusted and empowered to take time off when you need it
- Home Office + Tech Stipend: We offer a home office stipend to help make work from home life a bit easier
Company HQ
Alamo Square, San Francisco, CA
Leadership
Kyna Fong
(Co-Founder & CEO)Currently a Member of YPO and an Officer Manager at Dennis Y. UFong. They began their career at UBS and JP Morgan and were an Assistant Professor of Economics at Stanford.
Conan Fong
(Co-Founder & CXO)Studied at McGill and Johns Hopkins. Previously a Consultant at the Courtyard Group.
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