Business Strategy and Operations Director, ServiceNow
Strategic Portfolio Management
$178.9-313.1k
Plus equity (when applicable) and variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$178.9-313.1k
Plus equity (when applicable) and variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 15 years relevant work experience in technology industry
- Expert product sense and intuition
- Excellent collaborator and team player; if the team wins, you win
- Strong analytical background and creative problem-solving skills
- Experience building business cases and analyzing financial metrics in technology industry
- Demonstrated ability to drive multiple projects simultaneously
- Excellent verbal and written communication skills
- MBA or equivalent degree
- Experience working at a management consulting company – a plus
- The successful candidate will have prior experience operating and executing on data-driven growth strategies for technology companies, whether through work in strategic consulting, product operations or an enterprise product management role
- It is critical this person possess a high comfort with ambiguity, strong problem structuring skills, analytical acumen, and excellent communication skills in presenting business insights to executives
- The ideal applicant will also have experience working within the product development process, thrives in a matrixed environment, has the ability to establish credibility with product and engineering leaders, and an understanding of operational and go-to-market implications of their recommendations
What the job involves
- This position reports to: VP, GM, Strategic Portfolio Management
- ServiceNow is the market visionary in the Strategic Portfolio Management space. And we are just getting started!
- We are constantly expanding our portfolio through the adoption of new technologies and the expansion into new product areas, which enables us to extend our market lead in our core product areas and fuel future growth
- This strategic operations role focuses on our expansion plan and helping to manage the rhythm of our business
- We are seeking an individual who can work collaboratively across the products, go-to-market organizations, and corporate strategy to develop and advance business strategies for launching innovative new offerings
- Establish and drive both strategic and operational business initiatives
- Own the operating cadence of the business
- Steward cross-functional business operations across our products and GTM teams
- Lead executive-level programs and initiatives, including communications plan and timelines
- Lead annual product strategy exercise
- By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible
- We dream big together, supporting each other to make our individual and collective dreams come true
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 137 more jobs at ServiceNow