Social Media Internship, Ushur
$20 - $30 an hour
3 days a week in office (Santa Clara, CA)
AI-powered customer experience automation
Job no longer available
AI-powered customer experience automation
201-500 employees
Job no longer available
$20 - $30 an hour
3 days a week in office (Santa Clara, CA)
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- 1+ years of experience in social media, audience engagement, content marketing, editorial, demand generation and/or corporate communications (preferably in enterprise software)
- Strong written and verbal communication and presentation skills, including demonstrated content development for web or social media (samples upon request)
- Expertise with major social media platforms and forums such as LinkedIn, Twitter, Instagram, Youtube, and blogs, as well as an understanding of optimization strategies
- Familiarity with social media management tools (examples include: Hubspot, Hootsuite, etc.)
- An understanding of the role of social media in demand generation activities, including a working knowledge of social media SEO strategies
- Interest in supporting a fast-paced content "newsroom" environment, including content creation, curation and distribution
- Are highly analytical and enjoy working with data
- Bachelor or Master’s degree in marketing, digital marketing, internet marketing or related field
- A desire to work in a high-growth startup atmosphere
What the job involves
- This is a 12-week paid hybrid internship
- The intern must be present in the office for three days a week
- The ideal candidate must be available to work 8-hour shifts/5 days a week, ideally in the summer timeframe
- The candidate will be working on a variety of projects with the Marketing team
- Drive social media strategy, management, and brand voice across Ushur’s owned social channels, including LinkedIn, Instagram, Twitter, YouTube, and the Ushur blog
- Partner cross-functionally to create a consistent narrative across all owned channels that includes original and curated content, aligns to marketing campaigns, as well as Ushur’s key messages, announcements, events, and milestones
- Own elements such as channel intentions and voice, social media content calendar, and publishing cadence
- Partner with Lead Graphic Designer to adhere to visual brand guidelines and create an innovative look and feel leveraging animation and video content
- Grow Ushur’s social media advocacy program among employees
- Actively monitor Ushur’s social community, competitors, ecosystem, and other relevant conversations, pulling out trends, and proactively making recommendations in areas where the company should respond to support the company's ongoing engagement and authentic online presence
- Track social media KPIs and measurement, including (but not limited to) audience growth and engagement, web traffic, conversion, customer engagement, and leads
- Utilize qualitative and quantitative measures, as well as lessons learned, to summarize and report on the effectiveness of social media campaigns
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialised customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation sets it out from the crowd. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless, and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(Co-Founder & CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(Co-Founder & CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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