Senior Product Manager, Healthtech-1
3 days a week in office (Stratford, East London)
The automation platform for NHS staff
Be an early applicant
The automation platform for NHS staff
21-100 employees
Be an early applicant
3 days a week in office (Stratford, East London)
21-100 employees
Company mission
We exist to help make the NHS the most advance healthcare system in the world by automating repetitive processes, starting with the first touchpoint: new patient registrations.
Role
Who you are
- Insights from building marketplaces: We want you to come with knowledge of whats worked in other environments and apply them to UK healthcare
- Youâre exceptional with data: Not just reading and understanding, but able to audit and find errors. Fluent in Google Ads, SEO tools, analytics tools like Posthog and Metabase
- You can turn vision into clear logic: Youâre persuasive, and can create alignment on what needs to be built
- You love speaking to patients and practices for insights: Talking to users isnât a chore, itâs something youâre excited to do and make time for
- 6+ years building product in a fast-moving environment
- 2+ years owning marketplace metrics
- Fluent in analytics tools, growth tooling
- Experience taking something from early traction to scale
What the job involves
- This is role with founder-level ownership. You will work directly with Raj (co-founder) to translate the vision into clear logical, and actionable steps for engineering teams to follow
- Our first step in building a universal appointment booking platform, is by cracking open access to GP practices
- To win weâll need to balance three, sometimes contradictory, forces:
- Supply of appointments:
- To become a trusted guardian of GP practiceâs most precious resource â appointments. Your team will be responsible for getting access to appointments for new patients
- Demand for appointments:
- To become the access layer weâll need to build an experience that patients love on bookable.health, whilst also integrating with other places patients visit, like the NHS app and practice websites
- Market acceptance:
- There are many organisations within the NHS that have the power to destroy innovation. Theyâre driven by an urge to care for the NHS in their own way. We must listen to these voices, create insight with data, and adapt the product if we find genuine concerns
- By day 30: Understand our users:
- Read up on the NHS
- Spent a week as a GP practice receptionist to understand what patients want and need (all new team members do this)
- Deep dive all our data sources and make recommendations for how we can improve what data we collect
- Speak with over a 200+ patients that have used bookable to understand how patients experience our products
- Discover things about our users we donât know yet
- Implement a thoughtful change to one part of the patient or NHS staff experience
- Outcome: Youâve made thoughtful choice about what to improve, which will directly contribute to one of the three goals, worked with the team on shipping your first experiment, analysed the data and specced the next iteration
- By day 60: Aligned the team:
- Agree strategy with Raj and Rupert for the next cycle (2 month work blocks)
- Turn strategy into written logic for engineers to follow
- Run a workshop with the product team to align them on the roadmap for the next 8 weeks
- Spec the first few weeks worth of projects
- Outcome: Product teams are aligned towards the end state
- By day 90: Moved the needle:
- Work intensely with engineers to hit the goals
- Provided detailed specs for engineers at least 2 weeks ahead of deployment
- Quality assure whats been shipped
- Motivate and inspire your team
- Outcome: Have significantly moved at least 2 key platform metrics listed above
- We donât grow people with titles. We grow people with scope
- If you succeed, your ownership expands fast:
- Phase 1: Own Bookable for GP practices end-to-end (supply, demand, trust)
- Phase 2: Own the full patient access journey across Bookable, Registrations, and Navigation
- Phase 3: Shape the national access layer for the NHS across all appointment types (Pharmacy, Physio, Mental Health)
- If titles matter to you, the natural path here is Senior PM â Head of Product (Access), earned purely through impact
Salary benchmarks
Our take
The NHS is one of the few totally publicly-funded healthcare services in the world, that has treated millions of people since 1948. However, growing pressures from an ageing population, higher patient expectations and the after-effects of the pandemic are having a negative effect on the systemâs ability to serve patients with the care they deserve.
A major factor in the NHSâ struggles is the amount of time its staff spend on administrative tasks, which is what Healthtech-1 hopes to address. The company develops automation tools for repetitive tasks, such as patient registration, that free up healthcare workers to spend more time on treatment and care.
The company boasts support from NHS Digital as well as Innovate UK and Y-Combinator, and is clearly targeting a valuable problem. With its new patient registration product now live in over 500 NHS GP Practices, and its second product launched, it will be interesting to see how Healthtech-1 can further support the NHS moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$3.7m
SEED
Sep 2023
$0.5m
SEED
Total funding: $4.8m
Company benefits
- đ Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
- đąÂ Every 8 weeks we take a day off to socialise as a team. In the past weâve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.
- đȘđŒÂ Hybrid location policy. We highly prioritise in person communication and currently have either a 3 days in the office and 2 days working from home arrangement.
- đ Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.
- đ„ Health and fitness budget of ÂŁ60 per month
- đ« Tooling; Youâll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If youâre on our Engineering teams youâll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.
- đ©șÂ We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.
- âïžÂ We prioritise time outside of work to bond, once a year weâll holiday together! Destination chosen by popular vote.
Company values
- đŁÂ Amplify others
- đ„łÂ Find the fun
- âïžÂ Simplify the complex
- đŹÂ Trust in radical truth and transparency
- đ€Â Obsess over the quality of your craft
- đȘÂ Be an owner
- 𧠠Be both a teacher and a student
Company HQ
London, UK
Articles
Leadership
Peter Huang
(Co-founder & Head of Product)Venture Catalyst & Co-founder at twenty--twenty, and Community Manager at London Innovators. Former Product and Growth Lead for Perfocal.
Raj Kohli
(Co-founder)NHS Clinical Entrepreneur, and Patient Experience Lead at First 4 Health Group. Previously Venture Catalyst and Co-founder at twenty--twenty as well as Portfolio Strategy and Growth Lead for Perfocal.
People progressing
Growth Specialist at Healthtech 1. Automating painful admin so NHS staff can focus on what matters - patients.đ
Diversity, Equity & Inclusion at Healthtech-1
Peter Huang (Cofounder)
- Our company values are drawn from deep cultural and familial values. As a result, our employees have a strong mix of cultural backgrounds including Indian, Chinese, Japanese, Korean and more. Raj and I are always finding the balance between different cultures, to bring out the best of each and every person who joins us.
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