Account Manager, The Alliance
£30-35k
Building and launching niche community businesses
Job no longer available
Building and launching niche community businesses
101-200 employees
Job no longer available
£30-35k
101-200 employees
Company mission
To redefine the way companies access education and scale.
Role
Who you are
- 1 + years’ experience as B2B Account Manager / Project manager / Client Relationship Manager or similar (client facing role) (Required)
- Highly organised - you’ll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and professionalism are essential
- Comfortable owning your own workload and confident holding other people accountable to their deadlines
- Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them
- Creative problem-solver - we know things don’t always run without a hitch, and processes can be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities
- Empathetic, track-record of building relationships in any kind of client facing role
- Comfortable with start-up life, adaptable and resourceful
What the job involves
- Work with the wider Sales teams to develop a first-class post-sales onboarding for community partners. From understanding their requirements and goals to handling the deliverables needed to activate the partnership - you’ll be responsible for delivering a customer experience that exceeds expectations
- Develop genuine relationships with our partners, providing regular reviews and high-level insights
- Work with the wider Client Insights, Sales and Marketing teams to develop proactive plans to enhance ROI and ensure our partners are realizing the full value of the partnership
- Become an expert in our product offerings, identify opportunities to align our partners' goals with up and cross-sells, supporting the wider retention and revenue goals of the company
- Contribute to developing, reviewing & improving Account Management processes, creating playbooks to lay the foundations for a growing team
Salary benchmarks
Our take
A fundamental change in commercial culture has occurred. Where before, brands relied on one-way communication with an ‘audience’, a rising standard of consumers for authenticity and intimacy has driven an explosion in ‘community-led growth’. The Alliance is capturing that shift in the professional development vertical.
The company has created a unique community-based professional development template for different job types. Each brand has its own set of resources, communities, events, reports and mentors connecting professionals seeking growth. For example, The Product Marketing Alliance is one of its fastest-growing marketing brands, reaching 10,000 members in its first sixteen months.
The Alliance is now working on expanding its portfolio of brands to other job types and is now home to 15 professional communities. By supporting a range of organizations - from startups to Fortune 500's like Amazon, Comcast, Microsoft, Salesforce, and IBM - the Alliance is helping teams achieve their growth goals.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday
- Enhanced Family Policies
- Private Medical & Dental
- Life Insurance: (4 x salary)
- On-demand therapy, coaching & mental fitness via Oliva
- Heavily subsidised gym membership via Gympass
- Cycle to work & Workplace Nursery schemes
- Early bird or night owl? Our flexible hours policy allows you to structure your work for when your most productive
- Monthly Allowance via the thanksBen platform. £600 annually in year 1 and increasing with tenure
- Personal L&D budget £500 annually in year 1 and increasing with tenure
- Volunteer & L&D Days: 4 days a year (one per quarter) for you to dedicate to either L&D or Charity or Volunteer activities
- Team Trainings and development
- New tech gear: Laptop, screen, mouse, keyboard. We got you covered
- Company social events
Company HQ
SoMa, San Francisco, CA
Leadership
Richard King
(Founder & CEO)Founder of Acara where they serve as the VP of Product. Previously a Senior Product Manager at Arctic Fox.
Share this job