Customer Support Associate, Freetrade

• You have a customer service background.
• You're passionate about what we're doing at Freetrade and our mission
• You are a self-starter and thrive working in a fast-moving collaborative environment
• Flexibility to work allocated shifts, this will include either late evenings or weekends
• You have a dedicated and comfortable space to work from home
• You have good quality wifi with a minimum speed of 10mb per second
• You’re comfortable working weekends on a permanent basis
• You're happy to come into the London office at least 1-2 days a month

Desirable

• We are seeking a Customer Support Associate to join us remotely (covering late evenings)
• This is an exciting time for a detail-oriented, hands-on problem solver to come on-board and be one of the founding members of our Customer Operations team
• You'll have the opportunity to help us develop the operational blueprint for support, building for customer excellence and scale
• You will report to our Customer Operations Manager
• Become one of the first points of contact for every one of our customers who have a question, problem, or as it happens, want to share praise or something quirky with us!
• Build a deep understanding of what our community wants, spot trends, and help prioritise our customers' feature requests for our engineering team
• Come up with processes and help us with tool ideas that will enable you or the customers to self-resolve issues, or even better, pre-empt them
• Our work culture prioritises speed, care and effectiveness and you’ll have the freedom to pursue your own ideas and solutions