Director of Platform Operations, DoorDash

Ads & Promos

$202-287.5k

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. California pay range displayed.

SQL

Excel

Google Sheets

Expert level

Chicago

Los Angeles

New York

San Francisco Bay Area

Local food delivery platform

Job no longer available

Local food delivery platform

1001+ employees

B2CB2BMarketplaceFoodConsumer GoodsDeliveryeCommerce

Job no longer available

$202-287.5k

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. California pay range displayed.

SQL

Excel

Google Sheets

Expert level

Chicago

Los Angeles

New York

San Francisco Bay Area

1001+ employees

B2CB2BMarketplaceFoodConsumer GoodsDeliveryeCommerce

Company mission

To empower local economies by connecting food lovers with great local restaurants

Job

Company

Role

Who you are

You have 10+ years of experience in a role in product operations, business operations, strategy, management consulting, or ad operations – advertising or e-commerce experience is a plus
You have a proven track record of leading highly-complex projects, working cross-functionally, and delivering results on time
You have deep experience and passion for process optimization and operational efficiency, and excel in getting to the low level of detail
You don’t need a playbook. You dive into difficult problems and come up with a plan
You thrive while wearing multiple hats and working across a variety of highly-visible projects and workstreams
You have exceptional analytical experience (Excel/Google Sheets/SQL), and are proficient at (and a fast learner of) a variety of other tech platforms (e.g. SFDC)
You have people management experience, and will enjoy developing a highly talented team of operators

What the job involves

Own the overall vision, strategy & execution of all tools & systems that support our advertising business
Partner with Sales & tech teams to improve the efficiency of our sales process through more automation and systemized processes
Work closely with Product to create and execute quarterly roadmaps focused on infrastructure & systems
Work with other internal teams (billing, accounting, compliance) to support scaled ways to propose, contract, execute, and invoice campaigns
Oversee Ad Operations team and partner with team manager to scale operations, grow offshore resources, and improve team SLAs
Build systems to improve quality of campaigns and overall excellence of what we deliver for our advertisers

Our take

DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.

To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.

However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 10 rounds)

Jun 2020

$400m

SERIES H

Nov 2019

$100m

SERIES G

Total funding: $2.5bn

Company benefits

Company stock options
Work from home stipend
Unlimited paid time off policy
Work from home opportunities
Health insurance

Company HQ

Mid-Market, San Francisco, CA

Leadership

Tony Xu

(CEO)

Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.

Stanley Tang

(CPO)

Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.

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