Senior Product Operations Manager, DoubleVerify

• Minimum of 7-10 years of experience in product operations, product management, program management or a related role, with at least 3 years in a leadership position
• Proven track record of successfully managing large scale projects in a global environment
• Strong understanding of product and software development processes, from concept to launch and beyond
• Experience in driving process improvement programs and evaluating tool sets
• Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Ability to conduct research, analyze data and generate insights and recommended actions
• Proficiency in relevant software and tools, such as project management software, data analysis tools, and product lifecycle management (PLM) systems

Desirable

• We are seeking a highly skilled and experienced Sr Product Operations Manager to join our dynamic team
• In this role, you will oversee and contribute to defining and improving various operational aspects of the Double Verify product lifecycle, ensuring seamless execution from development to delivery
• You will work closely with cross-functional teams to optimize processes, drive efficiency, and support the successful launch and management of our products
• A key focus of this role will be driving process improvement programs, evaluating tool sets, and supporting ongoing improvements to Quarterly and Annual planning processes
• Additionally, you will support our goal to be a data-driven product organization by establishing systems to track KPIs and product health, and support ad hoc programs and projects
• Develop and implement operational strategies, processes, and best practices to enhance product development, launch, and lifecycle management. Develop and execute communication, training and change management plans as needed
• Facilitate quarterly product planning activities, including OKR alignment and dependency management
• Standardize key process improvement programs to enhance efficiency and effectiveness across Product (e.g. automating tasks, improving workflows and developing repeatable methodologies)
• Evaluate and implement tool sets that can capture, prioritize, plan and track user requirements
• Collaborate with Product Management, Engineering, Marketing, Sales, and other departments to ensure alignment and effective communication throughout the product lifecycle
• Support our goal to be a data-driven product organization by establishing systems to track KPIs and product health
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive continuous optimization of product operations
• Identify and mitigate risks associated with product operations, implementing proactive measures to address potential issues
• Drive initiatives to improve product quality, reduce time-to-market, and enhance customer satisfaction
• Support ad hoc programs and projects as needed: this could include projects related to GTM of a product launch, or defining and rolling out processes or tools
• Be a partner to the product management organization, collecting feedback, facilitating retrospectives, and helping to drive improvements
• Prepare and deliver comprehensive recurring updates (e.g. newsletter, monthly org updates) to Product organization
• Stay up-to-date with industry trends and best practices, incorporating relevant insights into the product operations strategy