Cloud Support Engineer, Amazon
Analytics, Mandarin Speaker
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Excellent oral and written communication skills in Mandarin Language
- 3+ years of experience in supporting data analytics, business analytics or business intelligence applications
- Experience/knowledge in one of the following 3 domains:
- (1) Database fundamentals and troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engine (MySQL, PostgreSQL, Oracle, SQLServer)
- (2) Search service fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key products like OpenSearch (Elasticsearch)
- (3) Familiar with data streaming services like Kafka or Kinesis
- Basic System Administration and troubleshooting (Linux: Ubuntu, CentOS, RedHat and/or Windows Server/Active Directory)
- Basic Networking and troubleshooting (TCP/IP, DNS, OSI model, routing)
Desirable
- Knowledge/experience in ETL process and tools
- Expertise in data warehouse (e.g. Redshift, Teradata, Exadata or Snowflake)
- Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript
- Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position
What the job involves
- Every day will bring new and exciting challenges. You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat
- You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
- Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives
- This role focusses on analytics technologies, and you will work with customers using AWS Services including Kinesis, OpenSearch Service, Managed Streaming for Apache Kafka, QuickSight, Redshift, and more
- Team: You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success
- Career development: We promote advancement opportunities across the organization to help you meet your career goals
- Training: We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas
- We operate on a follow-the-sun model - when our work time ends, we handover to other Premium Support teams at other locations. Some weeks may include a Saturday or Sunday, for example Sunday-Thursday or Tuesday-Saturday. We have options to work mainly from home, in-office, or a combination of the two
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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