Technical Account Manager, mabl
Intelligent test automation
Open for applications
Intelligent test automation
101-200 employees
Open for applications
101-200 employees
Company mission
To enable software teams to rapidly deliver high-quality products to their users through intelligent test automation.
Role
Who you are
- At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
- The initiative and drive of a self-starter with the collaborative spirit of a team player
- Experience working with front-end web technologies and APIs
- A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
- Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
- Professional experience with test automation and/or DevOps tools is a major plus
- Some project management experience
- You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
- You are an effective communicator; we are a small team, and you will impact every aspect of our company
- Are generally available to work collaboratively with an East Coast team from late morning to mid afternoon
What the job involves
- Mabl Technical Account Managers (TAMs) operate at the intersection of technology, business, and product by managing technical relationships with our largest and most strategic customers
- Acting as our primary tech liaison, you'll support ongoing implementations and usage of mabl across enterprise organizations, ensuring teams have optimal experiences with our product and are able to achieve their goals and objectives around software quality
- Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
- Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform
- Facilitate successful outcomes of their business and technical objectives through usage of mabl
- Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
- Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
- Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc
- Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs
- Represent mabl at speaking engagements, conferences, and other promotional events
- At times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts
Our take
The quickening pace of tech development over recent years has led to lengthy testing and code review backlogs. This is an issue for quality engineers, both in terms of operational efficacy and security. Mabl’s solution is to provide an accessible and integrated framework that allows more teams to carry out testing, more reliably, and at greater speed.
The gamut of testing mabl offers runs from API, to low-code, to autohealing, to mobile. So it’s an impressively broad sweep, and it’s helped mabl land top tier clients including Barracuda, jetBlue, and Stack Overflow. With more companies beginning to adopt automated testing tools, the market is expected to grow substantially, and with its stable position mabl should be able to ride the swell.
Mabl will, however, need to stay ahead of the flurry of new competitors like Testim, Mesmer, and Virtuoso. It’s making smart steps to do so: in 2022 mabl moved to incorporate accessibility testing and a Unified Runner product, a low-code test automation tool. This is likely to prove appealing to the businesses scrambling to meet newly forthright social and regulatory pressures in that area.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$40m
SERIES C
May 2020
$6.1m
EARLY VC
Total funding: $76.1m
Company benefits
- Transportation benefits: Generous expense reimbursement for all types of transportation options
- Health benefits: We offer some of the best health benefits for you and your loved ones
- Mabl kudos: Choose from branded swag, gift cards, donations, or treats for the team
- Team outings: Our team knows how to have fun in and out of the office
- Parental leave: Liberal parental leave benefits for mablers raising kids
- 401K: We've got your back financially, now and in the future
- We've got your back financially, now and in the future
Company values
- Drive
- Insight
- Support
- Authenticity
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Izzy Azeri
(Co-founder)Started career in business development at VMware and Acronis, before a spell as the EIR at Bain Capital Ventures. Co-founded Stackdriver, which was then sold to Google, where they then worked in product management.
Dan Belcher
(Co-founder)Originally a Microsoft program manager, and after spending some time in consulting moved to Sonian as director of product management. Subsequently co-founded Stackdriver, and worked as a Google product management lead after its acquisition.
Share this job
View 5 more jobs at mabl