Delivery Lead, Tendable

• Good project management skills
• Experience in customer onboarding, implementation, or customer success, ideally in a tech start up environment, SaaS or health tech
• Strong project management, organisational and customer communication skills
• Ability to translate complex product functionality into simple, actionable training
• Comfortable running customer meetings, training sessions, and discovery workshops
• Detail-oriented, with strong documentation and organisational habits
• Empathetic, structured, and solutions-driven

Desirable

• We’re looking for a Delivery Lead who will ensure new customers onboard through a professional and seamless process and ensure existing customers are set up to successfully develop and manage their audit and quality programs
• You’ll act as a trusted product expert who can translate customer needs into optimal platform configuration and identify opportunities to improve internal processes and the customer experience
• This is a hands-on, customer-facing role ideal for someone who loves building strong relationships, solving problems and making a direct impact
• Project manage the customer onboarding process
• Scope and document customer workflows, requirements, and configuration needs
• Act as a product expert, advising customers on best-practice setup, feature usage, and configuration options
• Deliver training sessions and workshops for customer administrators, champions, and frontline users
• Build onboarding plans with clear milestones, aligned to customer goals and success metrics
• Coordinate with internal teams to ensure timely and accurate delivery
• Identify risks early and proactively address blockers
• Support continuous improvement by feeding insights into the onboarding process, product, and training resources