Technical Release Coordinator, Masabi
More information about location
Fare payments platform for public transit systems
Job no longer available
Fare payments platform for public transit systems
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To drive the fare payment revolution, powering the journeys of millions all over the world.
Role
Who you are
- Good communication skills and the ability to collaborate with a wide range of internal stakeholders are essential, as you will be a core member of each deployment team
- Strong emotional intelligence, adaptability, drive and resilience
- Excel in teamwork and possess outstanding organizational and communication skills
- Have a robust technical background. We prefer candidates with a degree in Computer Science, Engineering, Information Technology, or a related field
- Excellent attention to detail
- Have a forward-thinking, solution-focused mindset
- Are passionate about contributing to a goal-oriented team, driving progress and innovation
- We don’t expect you to know everything on the list; you’ll be given the opportunity to learn anything that is new to you. A desire to learn and an eagerness to contribute is very important
- Proficiency in Database & SQL Scripting
- Source Control (Git)
- Familiarity with build and deploy scripts and tools like Bamboo
- Knowledge of HTML, CSS, Javascript, and basic Java
- A strong foundational understanding of Quality Assurance practices
What the job involves
- While our engineering teams build new features for our platform, our US Launch Operations team is responsible for the onboarding, customization, and deployment of each instance of our platform for our clients
- This Configuration Engineer will be part of the US Launch Operations team, working closely with our Project Managers, Account Managers, and Engineering teams to manage apps and environments released by Masabi
- Due to the close interaction with many customer supporting roles, this role can present future client-facing opportunities
- Being the expert on configuration and making sure you have the information you need to complete the roll-out of a new client/brand
- Oversee brand maintenance tasks, including pricing adjustments, product launches, and the introduction of new features
- Handle content management, including updates to client-specific text and localizations
- Overseeing building and releasing apps via App Store Connect and Google Play Store
- Configure third-party web tools like Google Analytics, appfigures, appbot
- Conduct thorough smoke testing for mobile and web user interfaces
- Create and refine standard processes, checklists, and documentation for repeatable tasks
- Investigate and resolve application issues, documenting solutions comprehensively
Our take
Masabi is developing a SaaS-based fare collection and ticketing platform that allows commuters to buy and present tickets for public transport on their mobile phones or by tapping a bank card. Replacing ticket booths, vending machines and on-board points of sale, Masabi presents a convenient and modern alternative for public transport providers without the hefty set-up fees of an in-house solution.
Competition has recently been heating up in the SaaS for mobility services sector, and Masabi now faces competition from the likes of Transloc, Passport and SilverRail Technologies. However, Masabi stands out with the flexibility of its platform and its ease of implementation (just over two weeks in the case of Nikko Kotsu Bus in Japan, compared to the months it can take for competing solutions).
Masabi now has deployments with over 150 transit agencies in 9 countries, with millions of passengers using its fare and ticketing system each year. It is continuing to expand its customer base, most recently deploying its platform with Eau Claire Transit and the Las Vegas Regional Transportation Commission. As more transit companies switch from legacy systems to modern ticketing solutions, Masabi is well poised for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$20m
SERIES C
Dec 2015
$12m
SERIES B
Total funding: $40.8m
Company benefits
- Enhanced parental leave
- 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation 🇺🇸
- Private Healthcare and Life Insurance via Trinet 🇺🇸
- Choice of a workstation 🇺🇸
- $250 per year to spend on your home office 🇺🇸
- Flexibility to work from home whenever you need to and flexible working hours (we are currently operating fully remote due to COVID-19) 🇺🇸
- Ability to work for up to 3 months per year from any country in the world 🇺🇸
- Regular social gatherings with a monthly spending allowance for each employee 🇺🇸
- Fun and collaborative environment with a focus on making a difference in the world 🇺🇸
Company HQ
London, UK
Leadership
Ed Howson
(Co-Founder)Previously Senior Account Manager at AxiCom, Founder and Managing Partner at Temono Communications since 2005.
Tom Godber
(Co-Founder & Advisor)Previously Developer at Accenture & at Trilogy Software, Non Exec Director at Pinga and ex-CPO at Masabi since the establishment of the company. They are a Mentor for Black Valley since October 2021.
Ben Whitaker
(Director & Co-Founder)Previously a security expert and engineer, Ben has helped define the UK rail mobile ticketing standard and is now the company’s product evangelist, focusing primarily on innovation.
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