Senior Info Sec Operations Engineer, ServiceNow

OKTA IAM

$161.3-274.2k

+ equity (when applicable), variable/incentive compensation

SQL

JavaScript

Python

Bash

Splunk

Flow

Grafana

Okta

Powershell

Active Directory

REST API

ServiceNow

DevOps

Mid and Senior level

Remote from Canada, US

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$161.3-274.2k

+ equity (when applicable), variable/incentive compensation

SQL

JavaScript

Python

Bash

Splunk

Flow

Grafana

Okta

Powershell

Active Directory

REST API

ServiceNow

DevOps

Mid and Senior level

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity
Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
SQL fluency for data analysis and troubleshooting
Familiarity with ITIL practices (incident, problem, change, service request management)
Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
Proven problem-solving and analytical skills with excellent written and verbal communication abilities
Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams

What the job involves

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers
We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
Production experience building Python automation scripts (testing, error handling, logging, observability)
Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
Exposure to Splunk, Grafana, or similar observability platforms
DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
CISSP, CISM, or equivalent IAM certification
Background in FedRAMP-compliant environments or similar compliance frameworks
Solid experience in Agile development processes and DevOps culture
Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.