Lead Solutions Consultant, Sprinklr
SaaS Pre-Sales
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems
- You are incredibly smart and have a desire to keep up with aggressive training schedules and maintain up to date Sprinklr product certifications
- You’ve got 5-10 years of experience in a Pre-Sales role at a SaaS company, ideally in the CCaaS or Marketing space
- You’ve been successful in customer service, preferably in form of Contact Center solutions, and had exposure with marketing, advertising, business intelligence or commerce spaces
- You’re familiar with Omni-channel engagement, Contact Centre (Voice and Digital), Conversational AI, WFM, Speech Analytics & Automated Quality Management, Case Management & CRM
- You’re expertise in the SaaS, CCaaS / Customer Service, Analytics, AdTech, or MarTech industries strongly preferred
- You’re methodical and meticulous in your approach, preparation and execution
- Fluent in English and Dutch (C1/C2 level)
- You are willing to travel, especially to the Nordics (on a regular basis), as Benelux and Nordics are one combined region
What the job involves
- Sprinklr is looking for an CCaaS experienced Pre-Sales Solutions Consultant who will partner with our Sales team in the Benelux (based in Amsterdam)
- Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers
- As a Lead Solutions Consultant you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions
- You will be a key member of account teams with Sales and other internal stakeholders (cross-functional) for our enterprise customers and collaborate across a distributed team
- You will attend client meetings to conduct in-depth discovery on the customer’s current and future states and positive business outcomes
- You’ll bring your creativity to build compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities, drive Strategic Sales Plays with leading perspectives and points of view and deliver presentations virtually and in person
- You will educate our customers on Sprinklr’s business value by delivering high-impact platform demonstrations
- You will passionately seek out the opportunity to assist Sales in the response to RFXs and to support on pilots
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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