Technical Integration Specialist, Versana

• You are a strong, patient communicator with the ability to manage multiple workflows
• 3+ years experience with system integration
• 3+ years implementation experience
• Exposure to capital markets
• Strong knowledge of APIs, micro services and cloud solutions
• Technical expertise in SQL
• Flexbility and commitment required to thrive in a dynamic start-up environment
• Strong focus on client needs, with a sense of empathy for the process
• Excellent written and verbal communication skills
• Independent mindset requiring little supervision to complete tasks and projects
• Ownership over projects and strong decision-making skills
• Ability to work cross-functionally with various teams
• Adeptness at managing complex situations and mobilizing internal resources
• Strong analytical and critical thinking skills
• Proficiency in Microsoft Office suite

Desirable

• We are looking for a Technical Integration Specialist who is a well-rounded, fast learner with system integration experience
• You will work directly with our top-tier institutional clients on implementation and integration projects, handling the technical aspects of onboarding and guiding our clients during product adoption
• You will work closely with the Implementation and Client Success teams to provide technical support for new and existing clients
• You will play a key role in creating a smooth onboarding experience for our clients
• Create, coordinate and execute activities to ensure prompt delivery of complex integration projects
• Develop an in-depth understanding of the Versana products, integration capabilities and implementation process
• Provide clients with technical integration assistance and training on all platform features
• Define requirements by conducting discovery, scope reviews and process analysis
• Offer clients integration onboarding solutions based on strict requirements
• Handle technical implementation issues and risks, and monitor progress
• Assist with problem resolution and risk mitigation, escalating as necessary
• Provide technical integration training to clients
• Create client facing technical integration documentation for both agents and lenders
• Manage multiple clients and projects while adhering to specified timelines
• Resolve production issues as required