Customer Success Manager, Grin
$70-90k
More information about location
Creator management platform
Job no longer available
Creator management platform
101-200 employees
Job no longer available
$70-90k
More information about location
101-200 employees
Company mission
To help companies build more valuable brands through the power of creator partnerships.
Role
Who you are
- 2-4 years in SaaS Customer Success
- SaaS experience required
- B2B sales or marketing experience a plus
- B2B Influencer Marketing or eCommerce experience a plus
- Salesforce experience a plus
- Self-motivated and ability to thrive in fast-paced, changing environmentsInnate ability to utilize open questioning and active listening to understand customer goals
- Well organized with exceptional attention to detail
What the job involves
- At its core, the Customer Success Manager’s job at GRIN is to ensure that our customers have a positive experience with our industry-leading SaaS platform by providing implementation, ongoing guidance, and support throughout all phases of the customer lifecycle
- You will serve as a customer advocate internally and work collaboratively as a strategic member of the post-sales team to deliver on retention and growth goals
- You will work closely with your customers to understand their business objectives, train them to properly leverage GRIN to maximize the success of their creator and influencer marketing programs, drive adoption, and proactively engage with key stakeholders to ensure objectives are met
- GRIN product expert with the ability to answer a majority of product-related questions, as well as stay up-to-date and communicate new feature releases
- Provide ongoing training, GRIN best practices to customers, and find creative ways to problem-solve
- Industry thought leader and share program strategies and recommendations
- Consistently drive customers toward the Reforge moments (Sign-up, Setup, Aha, and Habit) through training and outreach
- Apply a consultative approach to understand customer business needs in order to deliver positive outcomes
- Keep SFDC hygiene accurate by entering account notes, logging customer activities, flagging customer risk, documenting customer feature requests, etc
- Exhibit “Customer Love” by prioritizing the customer and taking actions that support this value
- Create and maintain long-term, healthy, and multi-threaded relationships with customers
- Deliver effective/valuable customer meetings
- Proactively re-engage customers that are disengaged or not in habit by monitoring health, usage, and data
- Successfully sell GRIN’s value
- Have an in-depth understanding of customer’s needs and identify opportunities for expansions
- Actively participate in monthly syncs with the Account Managers for their book of business
Our take
The creator economy is booming, and DTC brands are increasingly realising that influencers offer unique and effective marketing opportunities. The issue is forging the right influencer partnerships, and managing or monitoring that relationship once it’s established.
Grin is a platform helping DTC brands achieve this. It connects brands to influencers, and offers a broad suite of tools to subsequently help manage business operations like payments, campaigns, analytics, and product shipments.
Grin, however, isn’t the only startup to help brands broker and manage partnerships with creators. The likes of CreatorIQ and Impact also offer comprehensive partnership sourcing, management, and payments platforms, as do Tapfluence and Upfluence - both platforms with top-tier enterprise clients.
Grin, however, got a decent headstart since its founding nearly a decade ago, and has spent it wisely building out a competitive clientele base including Macy’s, SKIMS, and L’Oréal - plus some handsome funding. This leg-up will help it to compete in an increasingly crowded market, and to capitalize on the rapid growth of the US influencer marketing sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-35% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$113m
SERIES B
Oct 2021
$110m
SERIES B
Total funding: $258.3m
Company benefits
- 16 Paid vacation days
- 10 Paid sick days
- Paid holidays
- Medical, dental & vision
- 401k program
- Paid parental leave
- $500 home office reimbursement
- Careers 15
- Employee stock option program
- Professional development program
- Tons of growth opportunity
Company HQ
Downtown, Sacramento, CA
Leadership
Brian Mechem
(Board Director & Co-Founder)Previously an IT Intern for the California Secretary of State, before working as Creative Assistant and Account Representative at Meridian Pacific. Subsequently worked as a Digital Marketing Specialist at Rayner Equipment Systems .
Brandon Brown
(Board Chair & Co-Founder)Spent 8 years in various roles at Red Bull, ultimately Field Marketing Manager. Is also an investor in several startups, including Azra Games, Tandym, Ampla, and Relief App.
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