Collections Executive, YouLend

• Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company
• Fluent in English and German
• At least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environment

Desirable

• To meet the growing demand for our technology and services, we are now seeking a Collections Executive to join our collections & recoveries department
• You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all merchants and colleagues
• Collections and recoveries understanding (customer contact strategy awareness)
• To provide a first-class service relating to the resolution of any non/under-paying merchant
• Case management of high value accounts in arrears across varying and unique circumstances
• Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
• Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Data input, accurately inputting data across multiple systems