Community Experience Manager, Industrious
$75-85k
+ Eligibility for up to 10% in performance-related bonus pay + Company stock options
Flexible workspaces
Be an early applicant
Flexible workspaces
501-1000 employees
Be an early applicant
$75-85k
+ Eligibility for up to 10% in performance-related bonus pay + Company stock options
501-1000 employees
Company mission
To be the workplace where you belong.
Role
Who you are
- We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting
- You love to work with your hands and see the physical results
- You are excited to shape the future of how and why people go to work
- 4-6 years of work experience in hospitality, event management, customer service, or business operations
- Self-starter who has the ability to work independently but can also collaborate with a team as effectively
- Exceptional organizational and multitasking skills
- Ability to connect well with people; warm and approachable
- Passion for delighting customers through value-add events and programming
- Enjoys continuous change and improvement
- Adept at creating processes and is well organized
- High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
- Experience in gDrive file management
- Experience in gSheets/Excel
- Experience in Triple Seat a plus
What the job involves
- Industrious is continuing to build a range of products and services that solve the needs of large commercial office buildings
- One such product is to provide programming, manage amenities and increase occupier engagement and productivity for the office tenants
- This is a critical part of our longer-term competitive strategy and an important proof point that we can execute a new product for a new kind of customer
- Industrious is hiring a Community Manager to manage high-impact customer experience initiatives for thousands of tenants
- You will be responsible for planning, marketing and executing engaging events for your building community
- You will curate, write content and distribute all building-wide communications ensuring that messaging is impactful and targeted to the right people at the right time
- You will ensure amenity spaces provide value, are energized and easy to use
- You will act as a model for all building staff - modeling an elevated service offering and culture
- Success will mean providing a happier, more productive, and more connected workplace for thousands of customers
- You will work with a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs
- Planning: Concept, develop and execute dynamic programming plans focused on strategic values that build community and engagement. Manage all aspects of events including budgeting, vendor management, onsite execution and reporting
- Communications: Manage robust content calendar & marketing of events and programming. Create and distribute all building wide communications including newsletters, digital signage, posters and e-blasts
- App Management: Own the management of the tenant experience mobile application, including:
- Content creation and copywriting for news feeds, blogs etc
- Maintaining audience profiles and user groups
- Marketing the event calendar
- Distributing timely building notices
- Negotiating local perks and partnerships
- Become an invaluable resource to tenant/employee workplace experience teams, HR or office managers in a way that encourages building/employee engagement but also allows them the opportunity to amplify their own culture
- Data and Analytics: Assist in the diligent aggregation of tenant experience metrics and customer satisfaction surveys
- CRM: Help teammates maintain and continuously update tenant databases and customer preference information
- Manage the ordering, restocking, receiving and inventory of amenity and event supplies in a timely manner, avoiding outages, while managing COGs efficiently
- Assist Senior Building Experience Manager with the management of amenity spaces and any other 3rd party amenity vendors, including:
- Assisting In managing daily Access memberships and sales
- Ensuring amenity spaces are clean and maintained
- Build strong bonds with tenants ensuring their experiences are personalized and their days are productive
- Confidently, empathetically and professionally communicate and resolve issues
- Greet and assist all in a friendly & welcoming manner according to the arrival standards and daily interaction steps of service
- Assist in delivering occupier surprise and delight programs and other hospitality standards
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple from 2019 to 2023 and recently took over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company values
- We act with INTEGRITY: We believe in doing the right thing, even when it's more difficult or time consuming. This means being honest, having a strong moral compass, and the ability to make tough decisions
- We show EMPATHY: Our team truly cares about our members, partners, and each other - and it shows. We treat one another with respect and compassion and put the interests of the team before our own
- We've got GRIT; Our team is passionate, motivated, and resilient. We aren't afraid of hard work and preserve to overcome any obstacles that come our way
Company HQ
Union Square, New York, NY
Articles
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they were the CEO and Co-Founder of Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
Justin Stewart
(Co-Founder)Formerly served as the Director of Acquisitions and Operations at Windham Development and Windham China, where they headed their US Real Estate operations
Salary benchmarks
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