Product Manager, KAYAK
CRM
$130-150k
3 days a week in office
Travel search engine
Open for applications
Travel search engine
1001+ employees
Open for applications
$130-150k
3 days a week in office
1001+ employees
Company mission
To help millions of travelers around the globe make confident travel decisions.
Role
Who you are
- 3+ years of Product management experience with direct exposure to CRM, lifecycle, retention, or growth products in a B2C or e-commerce environment
- Hands-on familiarity with modern CRM / customer engagement platforms — experience with MoEngage is a strong plus; Braze, Iterable, Salesforce Marketing Cloud or similar tools are also relevant
- Solid understanding of CRM strategy, including transactional communication, segmentation, and retention tactics, and how to translate these into product capabilities
- Experience working with omni-channel communication (email, push, in-app, messengers) and designing cohesive journeys across channels
- Experience working with data, writing basic SQL, and using A/B testing and experimentation to guide decisions
- Proven experience working in an agile environment: backlog management, sprint planning, and leading a cross-functional team through delivery
- Clear written and verbal communication skills, with the ability to write concise PRDs and keep engineering, design, marketing, and leadership aligned
- Comfort collaborating with engineers on technical topics such as event tracking, APIs, and data flows, even if you’re not writing code yourself
- Genuine interest in the travel domain and empathy for traveler needs; prior experience in travel, metasearch, or high-volume consumer marketplaces is a plus
What the job involves
- As a Product Manager, CRM, you will own the products and platforms that shape how we talk to millions of travelers around the globe. Sitting in our dedicated CRM agile team, you will manage the team’s backlog, plan and run sprints, and oversee delivery across design, development, and experimentation. You’ll translate real user intent into timely, relevant omni-channel communication and use data to prove what works!
- Own the CRM agile team’s backlog end-to-end — triaging intake from Marketing and Product, shaping requests into clear PRDs, and sequencing work to deliver against the team’s primary KPI (bookings)
- Plan and lead agile ceremonies (refinement, sprint planning, reviews, retrospectives), ensuring the team operates with clear priorities, realistic commitments, and consistent delivery
- Oversee design, development, and experimentation pipelines for CRM initiatives — from early discovery through implementation, QA, launch, and iteration
- Build and evolve CRM capabilities in MoEngage (and related systems), including triggers, journeys, segmentation, and personalization across email, push, in-app, and messenger channels
- Design and ship transactional and triggered communication (e.g., price alerts, cross-sell, lifecycle journeys) that align closely with user intent and KAYAK’s retention strategy
- Define and run A/B and holdout tests to validate ideas, measure impact, and feed learning back into the roadmap
- Analyze performance using SQL, dashboards, and MoEngage reporting to identify opportunities, monitor guardrail metrics (unsubscribe, CTR, Revenue/1K sends), and make data-informed decisions
- Partner closely with lifecycle marketing, commercial, data science, engineering, and design to align on goals, scope cross-functional work, and manage trade-offs
- Help shape KAYAK’s CRM strategy for both B2C and select B2B use cases, with a primary focus on consumer retention and lifecycle engagement
- Ensure all CRM work complies with privacy, consent, and deliverability standards (e.g., GDPR, CAN-SPAM), and contribute to platform health and governance as MoEngage evolves
Our take
KAYAK is a travel agency and metasearch engine owned and operated by Booking Holdings. KAYAK processes over 6 billion queries across its platforms each year for travel information - as one of the world’s leading travel search engines, KAYAK searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages. It offers a variety of tools and features such as KAYAK trips, explore, and price forecast.
There’s been speculation over the years about online travel companies getting into the hotel business, and KAYAK is no exception. The company is expanding its hospitality offerings beyond its traditional hotel referral and booking services, but despite speculation through the 2020s, has stopped short of opening hotels under its own brand, preferring to partner with preexisting companies on their hotel tech.
Since being acquired by Booking Holdings, the global leader in online travel, in 2013, KAYAK has continued to expand and innovate, enhancing the travel experience for users all around the world. And now KAYAK manages a portfolio of metasearch brands including SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. With the aim to make it easier for everyone to experience the world - it now operates sites in more than 70 countries and territories.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else
- Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect
- Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in
- Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance
- Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies
- Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms
Company HQ
East Side of Stamford, Stamford, CT
Leadership
Steve Hafner
(Co-Founder & CEO)Previously Board Member of Trulia, Blade and SeatGeek and currently an Executive at OpenTable.
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