Sales Development Representative, Hometree
£28-30k
OTE
£25-27k
BASE
More information about location
1-3 days a week in office
Home energy services company
Posted today
Home energy services company
101-200 employees
Posted today
£28-30k
OTE
£25-27k
BASE
More information about location
1-3 days a week in office
101-200 employees
Company mission
To help homeowners affordably decarbonise their homes and keep them running smoothly.
Role
Who you are
- A people person who loves great conversations and even better customer outcomes
- You get satisfaction from turning an enquiry into an opportunity—and helping potential customers take the next step with confidence
- You're motivated by delivering exceptional service, asking the right questions, and connecting customers with solutions that genuinely fit their needs
- Sales Experience – Experience in telemarketing, lead qualification, or inside sales
- Clear Communication – Ability to communicate clearly and confidently over the phone and in writing
- Conversational Skill – Naturally inquisitive, with the ability to probe tactfully and guide a conversation
- Product Knowledge – A quick learner who can absorb product knowledge and confidently explain it to others
- CRM Accuracy – Strong attention to detail and CRM discipline
- Target Orientation – Comfortable working towards daily/weekly targets (e.g. contact rate, booking rate)
What the job involves
- Reports to: Sales Team Leader
- We are looking for a confident, customer-focused Sales Development Representative to join our central contact centre team
- You’ll be the first voice our potential customers hear after they submit an enquiry through our website, partner portals, or online lead generators
- Your mission is to qualify inbound leads, understand customer intent, answer product-related questions, and book the next stage of our sales journey—whether that’s a face-to-face survey, remote consultation, or direct sales call
- Customer Communication – Follow up promptly with inbound leads from web forms, digital ads, and third-party referral sites
- Consultative Sales – Engage in consultative conversations to understand customer needs, eligibility, and urgency
- Service Knowledge – Answer common questions regarding our services, processes, pricing, and appointment scheduling
- Lead Qualification – Assess lead quality using qualifying criteria (e.g. property type, location, ownership status, energy needs)
- Appointment Scheduling – Book appointments into the correct stage of the pipeline:
- Home surveys
- Remote video/phone consultations
- Sales/Design representative calls
- CRM Management – Record all interactions in our CRM and keep data clean and accurate
- Cross-Team Collaboration – Work closely with the Sales and Operations teams to improve handover quality and conversion rates
- As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations
- These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry
Salary benchmarks
Our take
Hometree started off in the business of boiler installations, a huge market in need of a major overhaul. Boilers were typically installed by prominent brands at premium prices or by independent tradesmen who the customer might not trust. Hometree provides a more transparent, convenient and trustworthy service of boiler installation and maintenance.
Having established its presence in the boiler sector, Hometree has expanded into a full range of home services including green energy installations and financing. The company offers a variety of affordable home care plans covering not only boilers, but general heating and home care to help consumers lead a more sustainable life.
Hometree is taking a fresh approach to home cover, avoiding the traditional problems of poor service, complicated pricing, and confusing products. Its approach has won significant funding in an oversubscribed Series B round, coinciding with the acquisition of financing platform BeWarm, solar energy supplier the Little Green Energy Company and renewable energy installers Geowarmth. Off the back of further debt funding, Hometree's plan now is to expand across Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2023
$46m
SERIES B
Jul 2021
$16.3m
EARLY VC
Total funding: $87.4m
Company benefits
- 25 days holiday plus bank holidays and your birthday!
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
- Free boiler & home emergency cover plus 40% discount for friends & family
- Support for your mental health and wellbeing via Oliva
- Regular team socials including Summer and Christmas parties
- Free drinks and snacks in the London office
- Menopause support from Stella including friends & family access
- Learning & development entitlement to enable your professional and personal learning and development based on role
Company values
- Radical Candour - Be direct, open and honest. We tell it how it is but always with respect
- Ownership - Act like an owner. Hold yourself and others to account
- Obsessed - Put the customer's needs at the heart of everything you do
- Teamwork - Collaborate to get to the best outcome - and have a little fun along the way
- Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result
Company HQ
London, UK
Articles
Leadership
Simon Phelan
(Founder & CEO)Previously worked at Better Capital, a private equity firm, and graduated from Trinity College Dublin studying Engineering and Mathematics.
People progressing
Xenia joined in 2020, rising from Customer Success to Escalations Team Lead. Her passion for tech led to a move into product, becoming a Product Manager in 2025 with deep user and tech insight.
Henry started at Hometree as a Customer Care Executive, advanced into management, and moved to Partnerships by 2023, showing strong commitment to building and maintaining client relationships.
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