Head of Product, Arcadia

• 10+ years in product management, with at least 3 years leading a team of PMs in an enterprise SaaS environment
• Deep experience owning data platform products: API-first, pipeline-based, or data delivery products at enterprise scale. You’ve lived through the complexity of data quality, delivery reliability, and customer migrations
• Proven ability to run complex, multi-stakeholder migration programs: you know how to sequence, communicate, and execute a product transition that affects live customers and real revenue
• Strong technical foundation: you can read an API spec, speak fluently with engineers about data models and pipeline architecture, and make informed tradeoffs without needing things translated for you. Familiarity with modern data tooling (Snowflake, DBT, etc.) is a plus
• Track record of building and managing high-performance PM teams in a fast-paced, onsite + offshore operating model
• Experience working with enterprise customers directly: you’ve been in the room for difficult escalations and you know how to hold the line on product decisions while keeping the relationship intact
• A bias for shipping. You’re not seeking perfection; you’re relentless about progress and prioritize the 95% of use cases of the 5% edge cases
• At the forefront of AI-native product management

Desirable

• We’re looking for a Senior Director of Product Management to lead Arcadia’s Utility Data Platform Product organization — owning the full product strategy and roadmap for Plug (our enterprise Utility Cloud platform), UDS (Utility Data Service), and the data acquisition and processing pipelines that power both
• This is a player-coach role at the heart of Arcadia’s platform
• You’ll manage a team of senior product managers, set the product direction for some of our most critical and revenue-generating products, and work hand-in-hand with engineering leadership to ship things that matter to enterprise customers
• The person in this role has to be as comfortable going deep on a complex API design question as they are presenting a multi-year migration roadmap to an executive
• The products are live, the customers are real, and the stakes are high
• We need someone who can take ownership quickly, stabilize what’s in flight, and raise the ceiling on what we build next
• Own the full product strategy and roadmap for Plug, Arcadia’s enterprise SaaS platform for utility data acquisition, credential management, and bill delivery
• You will work with our customers, the commercial team, and our executive leadership to identify and evaluate opportunities to grow the product suite and develop new features to drive customer satisfaction and revenue
• Set the overall vision for your product line and build out business cases for product investment in building out new data products through ownership of quarterly roadmap planning, squad structure design, and coordination across the pillar
• You will balance and champion the needs of the diverse set of users who interact with the Arcadia products: businesses, software companies, independent service providers, and internal Arcadia employees
• Manage and develop a team of Senior Product Managers across Plug, UDS, Acquisition, and Extraction
• Partner tightly with your engineering counterpart (Director of Engineering) and India engineering leadership to maintain a healthy, prioritized roadmap and deliver against it. Elevate blockers early and ensure on time delivery of scoped features
• Represent the Data Products team to commercial, customer success, and executive stakeholders translating customer escalations into product decisions and roadmap commitments into things Customer Success can actually communicate