Senior IT Specialist, Clio

• Highly experienced in managing inbound tickets from submission to completion
• Mastery in documenting troubleshooting steps and communicating solutions with end users
• Ability to analyze IT processes and procedures and implement change to improve efficiency for other members of your team
• Deep experience using Kandji and a core understanding of MDM on the macOS platform
• Experience working in environments with 2500+ endpoints
• Extensive knowledge of macOS, iOS, and Windows systems
• Deep familiarity with SaaS tools including Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, GSuite and Github
• Keen interest in technological development and advancements
• Excellent communication skills with the ability to present subject matter to a wide variety of audiences
• Experience managing medium to large-sized projects is a must-have
• Extensive experience using Okta and Okta Workflows
• Extensive experience using Terraform to provision and manage cloud-based IT infrastructure (e.g., for Okta, MDM, or internal tooling)
• Strong fundamentals in Microsoft InTune and SharePoint

Desirable

• We are currently seeking a Senior IT Specialist to join our IT Services Team, based in our Dublin office. All hub-based Clions are expected to work from the office at least two days per week on designated Anchor Days
• This position is primarily office-based with flexibility for remote work. The ability to respond on-site to IT needs at short notice is expected
• The IT team’s mission is foundational to how we get work done at Clio—our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all.
• We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees' precious time. By supporting Clions, we find ways for them to spend more time helping our customers
• Delivering world-class IT support to #teamClio around the globe
• Driving technical best practices and tailor adoption to meet end-user needs
• Delivering onsite support for meeting room audiovisual systems, end-user hardware, and office network infrastructure across our Dublin and UK office locations. This may include travel between offices
• Leading by example and provide mentorship and training to members of the team
• Onboarding new Clions to our systems, applications, and various technologies
• Maintaining an accurate inventory of all hardware through asset management tools
• Owning the procurement and logistics of new hardware and software
• Prioritizing and understand the importance of IT security protocols
• Implementing and maintain policies, procedures, and associated training plans
• Collaborating with external management and department leaders to assess near and long-term technology needs
• Creating and maintain documentation to standardize processes within the IT Team
• Continually grow, learn, and share as we strive to push technical boundaries