Onboarding Specialist, Amplify
Technical, Contractor
The hourly rate range for this role is $21.00-$25.00
K-12 curriculum & assessment publisher
Job no longer available
K-12 curriculum & assessment publisher
1001+ employees
Job no longer available
The hourly rate range for this role is $21.00-$25.00
1001+ employees
Company mission
To help educators create the next generation of scientific innovators as well as citizens who are sceptical, curious, and evidence-based thinkers.
Role
Who you are
- Minimum of 2-3 years of professional experience in customer service
- Demonstrated proficiency in information management
- Experience using Google Suite, in particular Google Sheets and Google Docs
- Organizational and project management skills
- Ability to prioritize contract deadlines and tasks
- Operate with ownership, be a self-starter, and have good attention to detail
- Demonstrated proficiency in customer service
Desirable
- Experience using Salesforce
- Knowledgeable about the application of technology in the K-12 classroom
- Experience using a Student Information System or similar database experience
- Experience using Clever or Classlink
- 2 years experience providing support in an IT/Help Desk Support environment
What the job involves
- The Onboarding Specialist, Technical manages and monitors the on-boarding and support of customers implementing various Amplify products into their technological and curricular infrastructure
- Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike
- Coordinate multiple aspects of new and existing customer set-up structure including how they will share enrollment data and how they will access the digital products
- Maintain consistent and clear communication with the customer and internal teams to ensure a successful launch and delivery
- Managing customer data and monitoring data transfers to ensure safety of PII and data compatibility
- Coordinate with internal and external teams to confirm and achieve timelines for implementation
- Provide ongoing support for customers after the initial launch is completed to include troubleshooting and product guidance
- Analyze, interpret, prioritize, and communicate information in a fast-paced environment
- Understand the customers long-term technical implementation success criteria and timeline and be able to communicate that in writing clearly for all teams working with that customer
- Know the latest with our data systems information, changes, and updates
- Displays a deep technical and analytical skills with good attention to detail
- Ability to research technical issues, and provide solutions for a variety of implementation structures
- Ability to adapt to changes in a fast paced environment
Our take
Since launching as Wireless Generation in the year 2000, before rebranding in 2012 after News Corp acquired the company, Amplify has grown into one of the leading providers of K-12 curricula, assessment and supplemental programs for ELA (English Language Arts), Math and Science.
The EdTech market has been growing rapidly for the last decade and more, and its value is expected to surpass 230 billion by 2030. This growth means that the company has plenty of competition from the likes of Khan Academy and Kaplan Test, but the fact that Amplify is used by around 10 million students puts it in a very strong position.
After a major growth funding round in 2021, Amplify acquired digital math tools developer Desmos. This is in keeping with its commitment to strategically acquire high-performing education companies in order to expand its own tech and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$215m
GROWTH EQUITY VC
Mar 2021
$0.1m
GRANT
Total funding: $263.3m
Company benefits
- Full benefits: Our health insurance options include health, dental, and vision coverage for spouses, domestic partners, and children—effective on your date of hire. We make a generous contribution to all employee HSA plans, which can be used to cover eligible health expenses. We offer unlimited paid time off, a 401(k) plan with an employer match, long- and short-term disability, and employer-sponsored employee life insurance. We offer paid parental leave, backup childcare and backup eldercare. On top of all that, we also provide our full-time employees with a robust voluntary benefits program that includes coverage options for everyone in the family, including pets.
- Opportunities for inspiration: Amplify believes in the importance of supporting charitable nonprofits in the communities where we live and work. We encourage employees to support organizations that promote the welfare of children and families in the areas of education, health, and social services. One way for employees to give back is through our Volunteer Time Off program, which allows employees to take 16 hours each year to contribute to an eligible charitable or nonprofit organization.
- Tuition reimbursement: Full-time employees who are enrolled in an accredited college or university course related to their areas of work are eligible to receive tuition reimbursement.
Company HQ
Dumbo, NY
Leadership
Larry Berger
(Co-Founder & CEO)Co-founded Wireless Generation in 2000 and was CEO until News Corp bought the company in 2010, becoming President and then CEO of Amplify post-acquisition. Serves on the boards of Touch Press, the Academy of American Poets, Lapham’s Quarterly, the Institute for Sustained Attention, and the Southern Education Foundation.
Catherine Mackay
(COO & President)Catherine joined Amplify in 2014 as a Consultant of Amplify Learning. She quickly moved into the role of GM and SVP of Middle School ELA, then CEO of Amp,ify New Curriculum before becoming COO in 2018. Prior to Amplify, she spent 8 years at Tablet Hotels (acquired by Michelin) as the Head of Business Development and Director of the Operating Board.
LaShon Ormond
(CIO)LaShon joined Amplify in 2011 as a Project Manager. While at the company, she's held a number of roles and moved into the role of Chief Impact Officer in 2023.
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