Senior Customer Success Contractor, HowGood
Sustainable food rating company
Open for applications
Sustainable food rating company
21-100 employees
Open for applications
21-100 employees
Company mission
To rapidly assess the environmental and social impact of every ingredient in your product formulations to make more sustainable supply system decisions.
Role
Who you are
- Enterprise Customer Success experience in SaaS or data platforms, managing complex accounts
- Strong stakeholder management skills, including executive-level relationship building
- Systems thinking and strategic problem-solving across interconnected business functions
- Comfort working with data (basic analytics, spreadsheets, interpreting insights)
- Excellent written and verbal communication in English; additional European languages strongly preferred
- High organizational rigor: prioritization, documentation, and program management
- Change management and enablement skills in ambiguous, evolving environments
- Curiosity and learning mindset, especially around sustainability, food systems, or supply chains
- Experience with CRM and project management tools (e.g., Salesforce, Monday.com, etc)
What the job involves
- HowGood is seeking an experienced Customer Success Contractor based in Europe to lead and grow strategic relationships with enterprise customers across the global food system—including brands, retailers, manufacturers, and upstream suppliers—across EMEA and APAC
- You’ll manage a portfolio of 15–20 complex, enterprise accounts, driving adoption, retention, and measurable business value across sustainability, sourcing, R&D, and reporting teams
- In this role, you’ll act as a trusted advisor to senior stakeholders, partnering closely with our European Sales team and our Data, Research, and Product organizations to guide customers through onboarding, implementation, and long-term platform expansion
- You’ll help customers operationalize sustainability data within their core workflows, ensuring HowGood becomes embedded in how decisions are made across the value chain
- This is a highly strategic, hands-on enterprise CS role
- You’ll navigate multi-stakeholder organizations, support customers through complex supply-chain transformation initiatives, and directly shape HowGood’s customer engagement model as we scale a global SaaS platform serving the food system end to end
- Serve as the primary owner of customer outcomes for a portfolio of enterprise and SMB accounts across EMEA and APAC
- Translate customer goals into structured success plans with clear milestones and value metrics
- Guide customers through complex, multi-stakeholder implementations and ongoing program evolution
- Surface risks, unblock challenges, and proactively course-correct to protect retention and expansion
- Partner with Sales on renewal readiness, expansion opportunities, and strategic account planning
- Synthesize customer feedback and usage patterns into actionable insights for Product, Data, and Research teams
- Maintain strong operational hygiene across CRM and internal tracking tools
- Contribute to scalable CS processes, playbooks, and best practices as the team grows
Our take
Born from a dearth of data on sustainable food, HowGood offers a platform with the world’s largest database on food and personal care sustainability. Drawing from over 550 different data sources to assess over 33,000 different ingredients, chemicals and materials, HowGood provides brands and retailers with the information to improve their environmental and social impact.
Since its fruition in 2006, we have only become more environmentally conscious. HowGood has grown up with the demand; its sustainability intelligence guides brands towards meeting their sustainability goals, created due to pressure from customers. Whilst HowGood’s client list, including Chipotle and Kraft Heinz, speaks to its central and trusty position within a shifting industry.
Its influence is set to grow further, with the reality that more than 70% of shoppers are more willing to pay more for sustainable products coupled with the strategic investment of its funding, which has gone towards expanding industry partnerships and developing HowGood’s intelligence platform, Latis.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$12.5m
LATE VC
Feb 2021
$6m
LATE VC
Total funding: $30.4m
Company HQ
Marbletown, Stone Ridge, NY
Leadership
Alexander Gillett
(CEO)Previously worked in Management and Sales for CertaPro. Spent 6 years as a Senior Consultant for a variety of tech companies and private individuals.
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