Client Success Manager, Criteo
Retail Media
The commerce media platform for the open internet
Job no longer available
The commerce media platform for the open internet
1001+ employees
Job no longer available
1001+ employees
Company mission
To help marketers and media owners reach their goals through the world's leading Commerce Media Platform.
Role
Who you are
- You've got experience as a Customer Success / Account Manager and/or client-facing role within digital marketing, online advertising, or e-commerce field
- You have experience working with retailers or complex/ambitious clients who expect a deep partnership that generates results
- Experience working with SaaS technologies
- You have a natural ability to listen to the needs of a customer
- Self-motivated team player with ability to take the initiative and deliver solutions
- Strong written and verbal communication and persuasion skills
- High intellectual curiosity and hunger to learn in an ambiguous environment
What the job involves
- Be an inclusive, respectful, and trustworthy business partner for your clients
- Drive a positive and strong can-do attitude by ensuring full understanding and successful utilization of Criteo’s technology and services by your retailers. Create a focus on the customer and build a broad knowledge of our technology, processes, and retailer solutions
- Engage with your clients on sales & operational topics and represent Criteo promoting an understanding of retail media and commerce media
- Manage project and initiatives that unlock value and revenue growth for retailers, including (but not limited to):
- Integrations and new inventory/ad placement expansion
- Identify upsell opportunities
- Sales training & enablement
- Coordination with Criteo brand & agency sales team (where required)
- Coordinating technical troubleshooting, ensuring business needs/impact are captured
- Requests related to analytics, custom reports, campaign management, billing
- Platform training
- Work cross-functionally with a range of internal stakeholders (e.g. sales, technical, analytics, solutions, creative, finance/ billing and legal teams) to represent the needs of your clients and deliver key projects
- Build and maintain relationships with your clients
- Develop and present quarterly business reviews with clear alignment to the client's strategic objectives
- Support in the development of yearly business plans that align with the clients technical and commercial roadmap
Salary benchmarks
Our take
Commerce marketing is a huge business with billions spent every year on adverts. And companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one such company operating in this space.
Criteo is a personalised retargeting company connecting marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.
As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$38.6m
SERIES D
May 2010
$7m
SERIES C
Total funding: $59.6m
Company HQ
New Athens, Paris, France
Leadership
Michael Komasinski
(CEO)Prior to joining Criteo in 2025, Michale was the CEO of the America and Group President of Data and Technology at dentsu. He also spent nearly 9 years at Merkle, in various roles, including President of the Americas and Global CEO.
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