Head of Customer Success, Vetcove
$140-240k
Salary dependent on location, + Bonus + Equity
More information about location
Single-source veterinarian supply shop
Job no longer available
Single-source veterinarian supply shop
201-500 employees
Job no longer available
$140-240k
Salary dependent on location, + Bonus + Equity
More information about location
201-500 employees
Company mission
To provide a fair and ethical marketplace for veterinary purchasing.
Role
Who you are
- The ideal candidate is a dynamic and strategic relationship-builder with deep experience managing complex enterprise accounts and leading customer-facing teams in a fast-paced environment
- Bachelor’s Degree
- 6+ years of experience in account management, enterprise customer success, or partnerships, ideally within SaaS, healthcare, or B2B technology
- Proven experience managing and scaling enterprise relationships with multi-location or networked clients
- 3+ years of people management experience, including team coaching and development
- Demonstrated success driving technology adoption and expansion across complex organizations
- Strong project management and communication skills, with exceptional attention to detail
- Comfort with data analysis, reporting, and business impact measurement
- High adaptability and the ability to thrive in a fast-changing, growth-stage environment
- Expertise in Excel, PowerPoint, and CRM tools
- A positive, collaborative attitude and a passion for improving the veterinary client experience
What the job involves
- The Head of Customer Success will lead the strategy and execution for driving adoption and growth of Vetcove’s Home Delivery platform across veterinary hospital groups nationwide
- In this role, you’ll oversee a high-performing team responsible for supporting hospitals as they implement and expand their use of Vetcove’s home delivery solutions
- You’ll serve as a trusted advisor to senior leaders at hospital groups, helping them enhance efficiency, client compliance, and revenue through seamless adoption of Vetcove’s technology
- You’ll also collaborate cross-functionally with Product, Marketing, and Partnerships teams to translate hospital feedback into actionable insights that shape the future of our home delivery offering
- Lead, mentor, and develop a team of 2–4 Account Managers and 4-6 Onboarding Managers focused on supporting clinic rollout, adoption and retention of the Vetcove Home Delivery platform
- Build and deepen relationships with key veterinary hospital groups and executives to ensure long-term success and satisfaction
- Develop and execute strategies to drive onboarding, utilization, and expansion across hospital networks
- Focus on process optimization to gain efficiencies in launch cycles and improve clinic experience
- Partner with Marketing and Product teams to identify opportunities for new features, product improvements, and scalable enablement resources
- Establish performance metrics and reporting to demonstrate value, adoption rates, and client ROI
- Conduct regular business reviews and strategy sessions with hospital partners (travel up to 25%)
- Gather and communicate client feedback to inform product roadmap and commercial priorities
- Oversee the creation and review of client-facing materials (implementation plans, performance reports, QBRs, etc.)
- Continually refine internal processes to improve efficiency, client experience, and team performance
Application process
- The application deadline is January 5th, 2026
Our take
Purchasing inventory for veterinary hospitals can be time-consuming and expensive, as finding the best prices requires a lengthy process of researching suppliers and comparing their prices. Whilst some comparison tools do exist for veterinary organizations, existing solutions do not take into account custom negotiations, GPOs or corporate pricing schemes, limiting the thoroughness of comparisons.
Vetcove provides an online marketplace for veterinary hospital inventory procurement, allowing clinics to reduce ordering times and costs through its free service. The company achieves this by allowing users to link their existing vendor accounts and list their custom pricing arrangements, helping inform a more accurate comparison ecosystem and boost supplier sales, whilst resolving supply chain limitations.
Whilst veterinary organizations already have access to the suppliers provided on Vetcove’s marketplace, the company stands out by integrating custom pricing arrangements into the comparison ecosystem. This helps to provide a more holistic and accurate overview of supply chain inventories and costs. Whilst the marketplace is free for veterinary clinics and organizations, the company charges suppliers to be listed.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2021
$50m
SERIES A
Aug 2016
$3m
SEED
Total funding: $53.2m
Company benefits
- Open Vacation Policy
- Stock Options & Benefits
- Medical, Dental, and Vision Insurance
- 401K Matching
Leadership
Alexander Kates
(Co-Founder & CEO)Experience as Co-founder and Group Manager of Jersey Angels, LLC from 2009 to 2012. Co-founder and Managing Director of GRX from 2012 to 2015.
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