Customer Success Manager, Zoom
French/Spanish Speaker, Workvivo
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Strong Communications skills in English, as well as one additional language, either French or Spanish
- Communicate well verbally, and in one-to-one, group, and formal presentations. Communicate technical problems to non-technical people
- Able to think laterally and strategically. Be on the lookout for continuous improvement
- Able to produce well-structured and clear customer facing documentation and reports
- Have an excellent competency in Customer Success techniques and approaches
- Have a proactive approach to problem-solving and be able to think creatively
- Able to identify and promote business benefits to a client with consultancy skills
- Provide excellent customer service skills –hugely responsive internally and to customers
- 4+ years of Customer Success experience
What the job involves
- As part of the global expansion of Workvivo, we need the best Customer Success Managers to deliver the ultimate customer experience
- You will partner with our customers to deliver a fantastic employee experience, driving business adoption of Workvivo throughout the post-launch journey
- Workvivo is a digital experience platform dedicated to amplifying workplace culture and fostering employee inclusion, regardless of location
- Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally
- As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions
- Relationship-building and driving business adoption of the Workvivo product for customers throughout the post-launch journey
- Becoming a subject matter expert on employee engagement & internal communications
- Owning agendas for weekly/biweekly calls, record cadence via the CRM system
- Delivering Executive Business Reviews to key customer stakeholders
- Understanding desired customer business outcomes, developing key performance indicators (KPIs)
- Translating customer feedback into product direction and strategy as ‘voice of the customer’
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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