Project Manager, Coursedog
Customer Success
Plus equity
Integrated academic operations platform
Open for applications
Integrated academic operations platform
21-100 employees
Open for applications
Plus equity
21-100 employees
Company mission
To break down barriers to opportunity for students.
Role
Who you are
- Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education
- They also have a product mind and want to contribute to improving the product at a mission-driven company
- You have experience leading software system implementation projects
- You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities
- You can proactively identify and report on risks, issues, and dependencies for the project
- You have strong process management skills, with the ability to contribute to building new processes and systems desirable
- You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements
- You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements
- You have a consultative approach to problem-solving and excellent judgment
- You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
- You have experience working with the following systems: Notion, Clarizen, SalesForce, Freshdesk, Google Suite, Microsoft Project, Smartsheets)
- Experience with SQL or scripting languages is a plus
What the job involves
- We are looking for an innovative, self-starting, and critical thinking person to join our Project Management (PM) team
- You will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis
- Own:
- Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
- Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
- Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
- Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team
- Collaborate:
- Work with our Data Engineering team members to support implementations
- Partner with the product team on feature recommendations
- Interact with engineering to resolve technical integration issues
- Learn:
- Develop deep product knowledge and speak eloquently about the product
- Demonstrate competence in our existing implementation cycle
- Empathize with the problems facing our customers
- Improve:
- Customer Satisfaction → Retention → Revenue → Growth
- Reporting To: Manager, Project Management
Application process
- 1) Applied
- 2) Review
- 3) Hired
Our take
Higher Education is in crisis. The cost of education is skyrocketing, while only 33% of students in the US graduate in four years, and issues of equity and access are worsening. A big part of this can be put down to a lack of proper scheduling: 75% of universities operate entirely on legacy, on-premise software, resulting in millions of frustrated students saddled with heaps of debt.
Coursedog has set out to solve this. An integrated academic operations platform that helps higher education maximize operational efficiency, its strategy is based on market disruption, using data innovation to accelerate student success. Founded in 2018, it has partnered with over 200 higher education institutions, providing its curriculum-mapping software to more than 1.2 million students in total.
The global curriculum-mapping software market has really started to pick up in recent years, and Coursedog will face stiff competition from the likes of Top Hat, Kiddom, and PlanbookEdu. That being said, Coursedog's focus on accelerating product development has it well placed to continue poaching market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2023
$90m
GROWTH EQUITY VC
Oct 2021
$17m
SERIES A
Total funding: $112.2m
Company benefits
- Time Off: We value work-life balance and provide a high amount of autonomy. In service of this, our Paid Time Off policy has no annual limit
- Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access
- Healthcare: We pay 99% of your medical, denal, and vision coverage and 75% of the premium for your spouse and/or dependents
- Equity: You'll be contributing to the team's success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation
- Retirement Plan: We offer a 401k plan on day one of your employment
- Parental Leave: To help support new parents in the workplace, we offer up to 10 weeks of paid parental leave
Company values
- Growth Mindset - Coursedog team members are hired for their capacity to grow. They approach challenges with gusto, capitalize on failures to fuel learning, and seek out continual opportunities for development
- Gratitude - Coursedog employees give thanks to one another. They vocalize their appreciation for the contributions of their team members, and recognize the hard work of every Coursedog employee as we work towards our shared goals
- Social Impact Focused - Coursedog team members believe higher education is the world’s greatest engine for opportunity. They believe that we have the opportunity to accelerate socioeconomic mobility & self-actualization for students, their families, and broader communities
- Transparency & Integrity - Coursedog team members prioritize honesty in every interaction. They give candid feedback to colleagues in real-time, have conversations of integrity with customers, and self-reflect without bias
- Selflessness - Coursedog team members put the team first. They step up to the plate to support and collaborate with one another, and recognize the joint effort it takes to succeed
- Mindfulness - Coursedog team members show up mindfully every day. They are consciously present in what they are doing, and approach the task at hand calmly and with an open mind
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Andrew Rosen
(CEO)Joined Coursedog as CEO in 2024. Prior to that, they were the CEO of Interfolio from Elsevier for over 8 years. They also spent time as the Senior Executive Vice President of MicroStrategy and as a General Manager of Education Technology Business at EAB.
Diversity, Equity & Inclusion at Coursedog
- Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all.
- All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
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