Project Manager, Coursedog
Customer Success
Plus equity
Integrated academic operations platform
Job no longer available
Integrated academic operations platform
101-200 employees
Job no longer available
Plus equity
101-200 employees
Company mission
To break down barriers to student success.
Role
Who you are
- Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education
- They also have a product mind and want to contribute to improving the product at a mission-driven company
- You have experience leading software system implementation projects
- You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities
- You can proactively identify and report on risks, issues, and dependencies for the project
- You have strong process management skills, with the ability to contribute to building new processes and systems desirable
- You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements
- You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements
- You have a consultative approach to problem-solving and excellent judgment
- You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
- You have experience working with the following systems: Notion, Clarizen, SalesForce, Freshdesk, Google Suite, Microsoft Project, Smartsheets)
- Experience with SQL or scripting languages is a plus
What the job involves
- We are looking for an innovative, self-starting, and critical thinking person to join our Project Management (PM) team
- You will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis
- Own:
- Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
- Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
- Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
- Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team
- Collaborate:
- Work with our Data Engineering team members to support implementations
- Partner with the product team on feature recommendations
- Interact with engineering to resolve technical integration issues
- Learn:
- Develop deep product knowledge and speak eloquently about the product
- Demonstrate competence in our existing implementation cycle
- Empathize with the problems facing our customers
- Improve:
- Customer Satisfaction → Retention → Revenue → Growth
- Reporting To: Manager, Project Management
Application process
- 1) Applied
- 2) Review
- 3) Hired
Our take
In the US, many higher education students are not able to fulfil the classes they need to graduate in four years. This results in higher costs, which exacerbates issues surrounding equitable access. Coursedog has set out to solve this with an integrated academic operations platform that helps institutions maximize their efficiency.
Essentially, the company is combatting a scheduling problem. Its curriculum-mapping software helps institutions to make the right classes available for students to complete their courses. In turn, these students are empowered to graduate on schedule - reducing both frustration and cost.
Coursedog has partnered with over 400 higher education institutions, serving more than 3.3 million students in the process. Although there is some competition in the space, the company has a strong footing and established reputation that should support it to find continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2023
$90m
GROWTH EQUITY VC
Oct 2021
$17m
SERIES A
Total funding: $111.4m
Company benefits
- Time Off: We value work-life balance and provide a high amount of autonomy. In service of this, our Paid Time Off policy has no annual limit
- Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access
- Healthcare: We pay 99% of your medical, denal, and vision coverage and 75% of the premium for your spouse and/or dependents
- Equity: You'll be contributing to the team's success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation
- Retirement Plan: We offer a 401k plan on day one of your employment
- Parental Leave: To help support new parents in the workplace, we offer up to 10 weeks of paid parental leave
Company HQ
Midtown Manhattan, New York, NY
Leadership
Andrew Rosen
(CEO)Joined Coursedog as CEO in 2024. Prior to that, they were the CEO of Interfolio from Elsevier for over 8 years. They also spent time as the Senior Executive Vice President of MicroStrategy and as a General Manager of Education Technology Business at EAB.
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