Principal Engineer, Intercity Technology
Managed IT
+ Bonus
Technology, Cloud & Security, Communications and Managed IT consultancy
Be an early applicant
Technology, Cloud & Security, Communications and Managed IT consultancy
201-500 employees
Be an early applicant
+ Bonus
201-500 employees
Company mission
To be known as the best technology partner to work for and with.
Role
Who you are
- We’re looking for someone with deep technical capability, a structured approach, and a calm, confident presence when tackling difficult problems
- Strong hands‑on experience across Microsoft Entra ID, hybrid identity, conditional access and privileged access models
- Deep understanding of Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) and tenant‑level governance
- Expertise with Intune and modern endpoint management across Windows 10/11, with exposure to macOS, iOS and Android
- Strong background in Windows Server, Active Directory, DNS, DHCP and hybrid Azure infrastructure
- Solid networking fundamentals, routing, firewalls, VPN, segmentation and wireless principles
- Proven experience implementing security baselines, identity controls and platform hardening
- PowerShell scripting and automation capability, plus experience with RMM/monitoring tools
- Broad troubleshooting experience across complex IT estates, ideally within an MSP environment
- Minimum 7 years in Managed Services or complex enterprise environments
- Hands‑on experience resolving multi‑layered infrastructure and platform issues
- Exposure to environment remediation, technical uplift or transformation projects
- Certifications useful but strong practical experience is the priority
- A clear, confident communicator who can simplify complexity
- Calm, structured and methodical under pressure
- Customer‑focused, friendly and approachable
- Analytical, curious and proactive in improving services
- A collaborative team player who brings energy and initiative
- Organised, diligent and thoughtful in documentation and handovers
What the job involves
- Lead complex challenges
- Elevate engineering standards
- Become our Principal Engineer for Managed IT!
- We’re looking for a confident, highly capable Principal Engineer to join our growing Managed IT function
- If you’re driven by solving complex technical problems, strengthening engineering standards, and helping customers run secure, stable, modern environments, this could be your ideal next step
- You’ll combine deep hands‑on expertise with clear, practical guidance for our teams and customers
- Working closely with colleagues across Managed IT, Cloud, Security and Service Management, you’ll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services
- As our Principal Engineer for Managed IT, you’ll be the senior technical authority across our Managed IT estate. You’ll lead on complex escalations, steer architectural decisions, and ensure our customers’ environments align with our Position of Good (PoG)
- This role blends technical leadership, deep-dive problem solving, and environment transformation. You’ll act as an escalation point for operational teams, support remediation and uplift work across customer estates, and help refine the standards and frameworks that underpin everything we deliver
- Hybrid working is supported, with some travel to Intercity offices and customer sites when needed
- Act as the technical authority for complex endpoint, infrastructure and platform challenges
- Lead investigations into major or recurring incidents, providing clear root‑cause analysis
- Shape and maintain our engineering standards and Position of Good (PoG)
- Guide operational teams through troubleshooting, architecture decisions and best practice
- Support the transformation and remediation of customer environments, including identity, endpoint and Microsoft 365 modernisation
- Strengthen security and resilience across managed estates, including identity, access, and baseline controls
- Identify recurring patterns and recommend meaningful engineering improvements
- Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions
- Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high‑quality services
Our take
Intercity Technology is dedicated to demonstrating that technology is more than just a tool. Since its founding in 1985, it has helped businesses with their cloud migration, cybersecurity, remote work transitioning and wider digital transformation.
Operating with the ethos of “Do More”, Intercity Technology expands IT capabilities for SMBs, large enterprises and public sector companies. Initially founded as a mobile phone company, it has since evolved into a large IT consultancy. In 2025, it joined the Microsoft Internet Security Association, exemplifying the international trust it has garnered for its solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days
- Annual pay reviews
- Holiday buy scheme
- All-company bonus scheme
- Death in service cover
- Employee assistance programme
- Company pension
- Active social calendar
- A strong focus on developing our people
Company HQ
Birmingham, UK
Leadership
Andrew Jackson
(Group CEO)Also the Non-Exec Director at Cord Power and MedStars and is a Board Advisor at Moasure.
Charlie Blakemore
(CEO)Also the Non-Executive Director at the Greater Birmingham Chambers of Commerce. Previously an Operations Director at BAE Systems.
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