Regulatory Compliance Specialist, Cuckoo
£68-80k
More information about location
Broadband provider
Job no longer available
Broadband provider
201-500 employees
Job no longer available
£68-80k
More information about location
201-500 employees
Company mission
To become the UK's most recommended way to connect
Role
Who you are
- An excellent understanding and working knowledge of UK Telecoms regulations, regulatory regime, and policies applicable to a consumer ISP/telecoms service provider
- Experience of advising on, resolving, and escalating complex regulatory issues based on risk in context
- Sufficient experience of working within a business environment or advising a variety of consumer businesses on the application of UK Telecoms regulations relating to B2C operations
- Excellent written and verbal communication skills and the ability to influence at all levels
- Previous experience of working with Ofcom, and policy development and implementation
- The ability to partner with business colleagues and influence through collaboration will be key in delivering in this role
What the job involves
- The Regulatory Advisor will report to the General Counsel and play a key role in advising Cuckoo and General Counsel on telecoms and ISP regulatory matters
- You’ll ensure Cuckoo is compliant with UK Telecoms law and regulations, including Ofcom General Conditions of Entitlement, and the Telecoms Security Act
- You’ll also be responsible for advising key internal stakeholders on how we embed Telecoms regulations into Cuckoo’s operations and business and creating and implementing policies and processes that enable the business to meet all regulatory obligations and requirements
- In this role you’ll take the lead on any internal investigations and provide and collate requests for information
- The role will also support the Director of Government Affairs in various activities, including industry consultations, participation in industry forums, and building relationships with external organisations to influence decision-making and promote standardisation
- Regulatory Compliance: Staying up to date with telecommunications regulations and policies
- Monitor regulatory developments and assessing how they could impact the business
- Be the regulatory subject matter expert to ensure the company's operations meet the National telecom regulations
- Policy Analysis: Working with the Director of Government Affairs to analyse frameworks and policies within the telecoms industry
- Break down complex regulatory language and communicate actionable suggestions to senior management
- Stakeholder Collaboration: Work with the Director of Government Affairs to establish and maintain effective relationships with regulatory authorities, government agencies and industry associations
- Represent Cuckoo’s interests in regulatory discussions and consultations in line with the Group regulatory strategy
- Strategic Planning: Develop strategies to navigate regulatory challenges and identify opportunities
- Advise how potential regulatory changes could impact the business operations and propose proactive actions
- Reporting and Documentation: Prepare and submit regulatory compliance reports to General Counsel and relevant authorities and maintain accurate records of regulatory communications and compliance activities
- Training and Awareness: Deliver internal training sessions to ensure employees understand and adhere to regulatory requirements
- Raise awareness of regulatory issues and changes throughout the business
- Industry Research: Monitor industry trends and technological advancements to anticipate future regulatory needs whilst providing insights on emerging issues and their potential impact on the business
- Conduct regular audits and assessments to ensure adherence to regulatory requirements
- Identify gaps or areas of improvement and propose appropriate actions to address them
- Industry consultations: Support the Director of Government Affairs with developing responses to industry consultations by conducting thorough research, analysis, and drafting comprehensive and well-reasoned responses
Application process
- We usually respond within three days
Our take
Founded in 2020, Cuckoo aims to improve the reputation of the broadband sector by revolutionising customer service.
The company is bringing in transparency to what it deems a "broken broadband market" and is positioning itself as a disruptor in the sector. Cuckoo has simple pricing, no loyalty tax, and no hidden charges while offering the fastest available speed on the network. It models its position in the market on disruptors in other sectors that successfully challenged larger competitors, such as Octopus Energy and Revolut.
Cuckoo is backed by leading venture capital investors, and is continually developing its products to offer the best broadband services for customers. It has also been voted twice in a row as MoneySavingExpert's top broadband provider for customer service, whilst TrustPilot reviews suggest that it's faring far better than competitors regarding customer service.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$5m
SERIES A
May 2020
$0.7m
SEED
Total funding: $5.6m
Company benefits
- Enhanced Sick Pay
- Enhanced Family Leave
- 30 days holiday PLUS bank holidays
- Salary Sacrifice Pension
- 4x Life Assurance
- Income Protection
- Cycle 2 Work Scheme
- Private Healthcare
- Private Dental Care
- Health Cash Plan
- Discounted Breakdown Cover
- Annual Health Check
- Shopping Discounts
Company HQ
Paddington, London, UK
Leadership
Paul Hellings
(CEO)Share this job