Head of Operations & Finance, Sprig
$240-265k
+ Equity
3-4 days a week in office
User research and real-time analytics platform
Open for applications
User research and real-time analytics platform
21-100 employees
Open for applications
$240-265k
+ Equity
3-4 days a week in office
21-100 employees
Company mission
To help product managers, user researchers, and growth marketers uncover customer insights in real time so they can make informed product decisions, faster.
Role
Who you are
- We’re looking for a leader who has experience scaling growth-stage startups, specifically partnering with go-to-market leaders to scale their functions
- 10+ years of relevant experience in business operations or finance, preferably within a high-growth B2B SaaS company
- 2-4 years of experience as a people manager
- Entrepreneurial spirit with a strong desire to learn and grow, preferably with experience in a growth-stage startup (Series B to Series F)
- Ability to align teams on identified metrics
- Strong work ethic and competitive mindset - You’ll work hard and motivate your team to do the same, bringing out their full potential
- Adaptability - You understand that change is constant and you embrace it, you move quickly, and you encourage continued improvement
What the job involves
- We’re seeking a Head of Operations to partner with our CEO and leadership team to efficiently scale the organization, and manage our Finance, People, and Recruiting teams
- Reporting directly to our CEO, you will play a critical role in driving operational excellence and supporting our ambitious goal of becoming the #1 product experience insights platform
- Your leadership will be essential in business planning, forecasting, go-to-market strategies, and scaling the organization thoughtfully
- You will collaborate closely with our leadership team to ensure that our operations are aligned with our strategic objectives and consistently drive the company forward
- Growth and Scalability: Identify opportunities for growth and scalability within various functions and develop strategies to support our business growth. Ensure our operational infrastructure can support rapid growth and evolving business needs
- Financial Management: Mange the company’s financial planning, budgeting, and forecasting. Work with the Finance team to ensure accurate financial reporting and analysis to support decision-making and maintain financial health
- Talent and Culture: Oversee the Recruiting and People functions to ensure we attract, retain, and develop top talent. Foster a positive, inclusive, and high-performance company culture that results in employee engagement and retention
- Operational Excellence: Oversee the day-to-day operations of the company to ensure all departments are working efficiently and effectively. Optimize operational processes to enhance productivity, reduce costs, and improve overall performance
- Leadership and Strategy: Collaborate with leadership to align operational initiatives with overall business objectives and improve cross-functional alignment and collaboration
Our take
Designed to make product research and analyzing qualitative data faster and more thorough, Sprig (formerly UserLeap) is an AI-powered technology platform. Its tools are trusted by teams of 1 to 10,000, included a whole host of innovative companies, including Square, Dropbox and Adobe.
The company was conceived after a product manager noticed how difficult it was to obtain rich customer insights at a quick enough pace to help influence product development. What makes Sprig unique is that its research is continuous and in-the-moment, meaning product managers can see their customer insights at all times. Users can deploy a range of their ‘micro surveys' to better understand their clients and access powerful AI analysis for video interviews.
Sprig has backing from top investors like az16 and Accel, and is using its 2022 funding to expand the service line, accelerate the roadmap and invest in more integrations and partnerships. This puts the company on track to continue its upwards trajectory, especially as it saw a revenue growth of 300% in 2022 alone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$38m
SERIES B
Dec 2020
$16m
SERIES A
Total funding: $58m
Company benefits
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- Additional Wellbeing Benefits
- Generous Paid Time Off
- Paid Parental Leave
- Hardware & Software
- Work from Home Equipment Stipend
- Professional Development Stipend
- Flexible Work Options
- Access to Sprig Offices
- Company Events
Company values
- End with simplicity - From idea to implementation, our development process can sometimes involve a lot of complexity but when it comes time to share our product with our customers the end result has to be simple.
- Never settle - It's no secret that growing a successful business can be challenging. The temptation to accept just the slightest bit less than the best can be strong - but we never settle, even if it means passing on an okay opportunity now in favor of a great opportunity later.
- Quickly iterate - We don't settle, but we do act with urgency. We have a data-driven approach to decision making where risk taking is encouraged as long as we can prove or disprove it, learn from it, and quickly apply those learnings to the next iteration.
- Be empathetic - User research and insights are the core of our business. We focus on having a deep understanding of our clients and each other - it's never about proving a point or being "right." (By the way - we're "right" a lot but we're also wrong sometimes, and that's definitely okay).
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Ryan Glasgow
(CEO)Ryan has deep experience scaling companies from early stage to successful exit having been a team member at Weebly (acquired by Square) and Vurb (acquired by Snapchat).
Salary benchmarks
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