Head of CDD & KYC, Adyen
North America + LATAM
$160-220k
+ RSUs
More information about location
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
$160-220k
+ RSUs
More information about location
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- This role is perfect for a builder, someone excited to drive change management, shape strategy, and create scalable processes as we continue to grow in the Americas
- 8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
- 3+ years of MoM people management experience (leading managers or team leads) and building high-performing teams across regions and functions
- A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
- Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
- Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
- Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
- Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
- Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What the job involves
- As part of our regional growth, we are looking for a strategic and experienced leader to serve as our Head of Customer Due Diligence, Americas. You will oversee a team of five people managers and a total of ± 45, spanning onboarding to ongoing reviews, and will play a pivotal role in evolving the CDD function across the region
- You will work closely with internal stakeholders - Compliance, Commercial, Product, and Legal - and external stakeholders, including merchants and regulators, to ensure Adyen delivers a risk-aware, efficient, and scalable onboarding and review experience
- Team Leadership & Development:
- Lead and coach a high-performing CDD team across Sao Paulo, San Francisco and Chicago, including five people managers empowering them to grow in CDD knowledge and leadership skills
- Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
- Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
- Strategy, Operations & Stakeholder Management:
- Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing region-specific regulatory and commercial needs
- Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
- Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
- Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
- Represent the Americas CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$58.2m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $326.9m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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