Account Manager, Expedia Group
Activities Third-Party partnerships
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Strategic & Innovative: Constantly curious, enjoys the power of analytics, agile in thinking and execution, solves pragmatically, brings innovative thinking
- Analytical Skills: Obtain information from multiple sources to identify core issues; quickly make sense of complex issues; responding effectively ambiguous situations. Strong technical affinity – ability to pick up and maximize effective usage of systems and analytics
- Collaboration & Influencing: Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that gathers and holds others’ attention. Create and execute influencing strategies that persuade key partners to take action towards advancing shared interests and achieving business goals
- Passion for Results: High impact personality (intellectual agility, entrepreneurship, empathy in relationship, standout colleague); hungry, ambitious, willing to take action and are results-focused; Excellent time management skills, rigor, attention to details; validated follow-up/persistence when facing challenging situations; ability to multi-task effectively; ability to change gears quickly without skipping a beat; self-motivated and ability to drive success with limited guidance, likes to operate in an entrepreneurial set up and be involved in & own execution
- University / College degree preferred
- 2+ years working in an Account Management role or equivalent
- Travel industry experience preferred
- Demonstrated success in building and managing relationships, including negotiating agreements
- Track record of achieving quantitative business targets
- Ability to identify, prioritize, and drive improvements in operational processes and supporting technology
- Strong attention to detail and outstanding analytical and problem-solving skills
What the job involves
- Record, track, and ultimately achieve quarterly targets as set by the business, documenting progress through weekly status updates
- Work with large data sets to produce regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed
- Conduct business meetings and Quarterly Business Reviews by attending calls, tradeshows, partner briefings, and individual account visits to review commercial performance, address any points of concern and explore future opportunities
- Execute commercial plans to ensure an outstanding Activities portfolio for Expedia customers and improve revenue for the company
- Work directly within the Activities line of business to increase conversion rates, revenue and traveller happiness by recommending and prioritizing areas for optimization
- Demonstrate a detailed understanding of how and where we sell activities to customers on Expedia channels including the associated limitations and opportunities
- Regularly audit performance and system reporting to validate the account portfolio is in an optimum state
- Conduct competitor benchmarking and analyse the evolving demand of Expedia customers
- Resolve day-to-day problems such as accounting, invoicing, content changes and customer service issues by following agreed processes
- Help to identify, prioritize, and drive operational improvements, such as streamlined redemption and accounting processes
- Support & be able to clearly communicate the approved activities strategy to the wider team
- Competently run projects when required, clearly communicating progress and risk
- Lead multiple competing and shifting priorities across the portfolio of existing and potential business
- Embrace a one-team spirit by working collaboratively in a team environment, consulting and influencing with individuals at all levels, to achieve business outcomes
- Evangelize the activities business to internal and external stakeholders by demonstrating in-depth knowledge of both internal process & industry acumen
- Provide ad-hoc support to leadership on presentations, reports, and projects as needed
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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