Technical Account Manager, Taktile
+ Equity
Decision platform for banks and fintechs
Open for applications
Decision platform for banks and fintechs
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To empower decision makers worldwide to make smarter and safer decisions at scale.
Role
Who you are
- You have at least 1-2 years of work experience, ideally as a Technical Account Manager within a Services or Solution Engineering / Client Delivery organization or a different technical role in a B2B SaaS company
- You are collaborative and work well with your peers in Engineering, Product, and the Customer Success team
- You are curious and customer-centric, deeply caring about the experience customers have while working with the Taktile platform
- You enjoy solving technical problems and come up with innovative solutions to customer issues
- You have knowledge of APIs and are proficient in Python and SQL
- You demonstrate strong analytical skills and have a hands-on mentality
- You have excellent communication skills in English and can communicate with a wide range of customer profiles (engineers, business analysts, risk managers)
Desirable
- You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
- You have knowledge of AWS and can navigate AWS CloudWatch logs
- You have experience with Retool
- You communicate confidently in Spanish
What the job involves
- As the new Technical Account Manager, you are central to our mission of transforming our customers' decision-making infrastructure, enabling them to optimize and automate complex, mission-critical business decisions
- You will work closely with Taktile’s Engineering and Solutions Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience
- You will be a trusted advisor and technical problem solver, assisting customers in resolving the technical challenges they encounter after their initial onboarding
- Develop a deep understanding of the Taktile platform and the value it can unlock for our customers
- Support our post-onboarding customers with technical problems
- Work with our product and engineering teams to translate your knowledge of customer issues into product insights, ensuring customers can use Taktile to solve their business and technical problems
- Build strong relationships with Taktile’s core users within customer teams
- Create reusable collateral, best practices, tools, and automations within the Customer Success team
Our take
Taktile’s goal is to enable financial services enterprises to adopt machine learning (ML) technology and deliver ML applications. Whilst ML may seem old news, these businesses have been slow to adopt it due to a shortage of expertise, IT resources and regulatory freedom.
This means that the wealth of data at their fingertips tends to go underutilised. With Taktile, these organisations can easily deploy, maintain, and monitor ML applications on a single platform, finally putting crucial ML tools in the hands of enterprise level businesses.
Taktile has inspired impressive confidence in some high-profile backers, including Y Combinator, and the founders of industry behemoths like Datadog and Github. With platforms like Taktile's playing a facilitating role in the AI revolution of financial services, the road ahead should provide ample opportunity for innovation and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2025
$54m
SERIES B
Nov 2022
$20m
SERIES A
Total funding: $78.7m
Company benefits
- Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes
- Join us onsite in our inspiring office spaces in Berlin, NY, or London and travel to quarterly team meetings around the world
- Make an impact and meaningfully shape an early-stage company by creating new opportunities
- Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo
- Get to know and learn from experienced mentors such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath
- Use the equipment of your choice including meaningful home office set-up
- Benefit from an onboarding and training path supported by best-in-class coaches to become a true expert in your field
Company HQ
Battery Park City, New York, NY
Leadership
Maximilian Eber
(Co-Founder & CPTO)With a PhD in Philosophy from Harvard University, they went on to work in Machine Learning and Causal Inference at QuantCo.
Maik Taro Wehmeyer
(Co-Founder & CEO)Member of the European Commission European AI Alliance, and Founding Member at KI Bundesverband. Was previously a Machine Learning Engineer at QuantCo and Research Associate at Harvard Business School.
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