Retentions Specialist, LSH Auto
£27k
+ Bonus
Office located in Stockport, England
New and used car dealer
Open for applications
New and used car dealer
201-500 employees
Open for applications
£27k
+ Bonus
Office located in Stockport, England
201-500 employees
Company mission
To operate in an environmentally friendly and socially responsible manner.
Role
Who you are
- Excellent interpersonal and communication skills (verbal and written)
- Strong sales acumen with a customer-first approach
- Highly organised with the ability to manage multiple priorities
- Comfortable working in a fast-paced environment with KPIs and targets
- Experience handling objections and turning dissatisfied customers into loyal ones
- Empathetic, persuasive, and results-driven
What the job involves
- A results driven individual who thrives in a targeted telesales environment. The Retentions Specialist plays a key role in retaining customers and driving loyalty by offering tailored solutions and proactive service
- This role focuses on booking sales appointments, arranging service car plans, handling live chat enquiries, and addressing customer concerns in a timely and professional manner
- Customer Retention: Contact existing customers to discuss renewals, offer retention solutions, and identify opportunities to maintain long-term relationships
- Appointment Booking: Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to sales teams
- Service Plan Setup: Arranging SCP renewals with existing customer bases. customers in understanding and setting up service car plans, including explaining benefits, pricing, and terms
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism
- Complaint Logging: Accurately log all customer complaints and concerns, ensuring escalation, and resolution as needed
- Post Sale Follow Up: Conduct follow-up calls and communications to ensure customer satisfaction post sale
- Hours - 40
Our take
LSH Auto UK is the British arm of the Lei Shing Hong global automotive group, a company with over 45 years' history in car retailing. Operating across the UK, LSH Auto UK specialises in Mercedes-Benz and, more recently, BYD and Smart too.
Over time, LSH Auto UK has grown significantly, with 16 dealer sites, serving both new and approved used-car customers and offering after-sales care, including servicing and repairs to parts and accessories. LSH Auto's business model emphasises not just luxury and performance, but also responsibility as it operates in an environmentally and socially conscious way.
To honour this, the company has made big moves into the electric vehicle (EV) space, most recently with the launch of a fifth BYD experience store. By expanding its EV offerings, LSH is positioning itself for further growth at a time when demand for EVs is only accelerating. This move enhances its appeal across a broader, more environmentally conscious customer base and will help the dealer secure its position in the evolving automotive market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Staff Car Scheme
- Pension Scheme
- Generous Annual Leave
- Life Assurance
- Perkpal Discounts
Company HQ
Birmingham, UK
Leadership
Vaughan Blackman
(Managing Director UK)Prior to becoming the Managing Director of LSH Auto UK, Vaughan spent 6 years at LSH Auto Australia as a Dealer Principal in Sydney and Melbourne. Before that, he spent 10 years at Alto Group in Sales/Managerial roles.
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