Customer Success Manager, Salesforce

$168.4-199.7k

Salary applicable to New York, Colorado, Washington, Maryland, California, Hawaii, Illinois and Minnesota and may vary if applying elsewhere

Salesforce

Oracle

Junior and Mid level

San Francisco Bay Area

Remote from US

World's leading CRM provider

Job no longer available

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Job no longer available

$168.4-199.7k

Salary applicable to New York, Colorado, Washington, Maryland, California, Hawaii, Illinois and Minnesota and may vary if applying elsewhere

Salesforce

Oracle

Junior and Mid level

San Francisco Bay Area

Remote from US

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field
Special Skill Requirements: (1) Oracle, (2) Salesforce, (3) SaaS, (4) ERP, (5) B2B, (6) B2C, (7) data integration, (8) process management, (9) data modeling, (10) end-to-end APIs, (11) business technology optimization, (12) program or project management.
Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required

What the job involves

Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on the customer's key value drivers and needs, and act as an internal point of contact between the customer and internal partners
Track the internal root cause analysis efforts to provide the customer with a description of the cause and future prevention actions, following infrastructure incidents that impact customers
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues
Coordinate the completion of the Signature Success catalog of services as required for the customer by providing timely, proactive Salesforce feature guidance based on the areas of interest for the customer
Act as an advisor to customers for the adoption of new features of Salesforce’s annual release schedules and identify potential challenges and risks to the customer's implementation, reinforcing to the customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance
Be accountable for ensuring all collaborators understand the value of Signature Success so that customers continue to renew the same
Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.4)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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