Operations Program Manager, Stripe
Partner Products
$124.4-186.5k
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$124.4-186.5k
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 7+ years of partner specific operations experience in a similar industry
- Ability to analyze data, draw conclusions and make recommendations based on trends and signals
- Experience being a business partner with cross-functional teams
- Familiarity with Salesforce, preferably CRM, PRM and/or Service Cloud
- Understanding of partner ecosystems and ecosystem trends
- A passion for understanding systems of work and how to improve them through transformative and iterative approaches
- Strong problem solving and analytical ability, with a track record of “test & learn” demeanor
- Ability to multi-task and work in cross-functional, fast-paced environments with the pressure of multiple deadlines, multiple partners / vendors, and complexity
- Experience and desire for working in a start-up environment, developing business infrastructure, and energetically scaling a high-growth business
Desirable
- Prior experience at a growth stage internet or software company
- Experience working with partner support teams and / or partner tools like a PRM
What the job involves
- We are looking for a Partner Operations Lead to join our team to develop and improve systems that help us scale and drive impact. We are looking for someone who is innately curious and ready to dig deep into partner operational and performance processes, systems, and data to assess current performance, identify improvement opportunities, and provide fact-based insights that enable us to improve our impact.
- We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight
- Develop, track and report on Partner Product KPIs to drive data-driven insight and recommendations
- Develop, track and report on CRM metrics to provide insights in collaboration with Data Science
- Ensure reliable data flows and tracking between systems, e.g. CRM and partner portal, to support proper reporting
- Steward partner quality, ensuring that partners meet our Stripe Partner Ecosystem bar and we are connecting users with the partners that help them achieve their goals
- Advise on partner taxonomy and collaborate with teams on partner requirements and offboarding criteria. Proactively resolve data quality, process, and policy adherence issues
- Manage our outside support teams and iterate on processes to ensure a positive partner experience. Establish new processes, ensure knowledge banks are accurate, track and optimize response time and effectiveness across Partner Products
- Champion cross-functional alignment ensuring internal stakeholders can take advantage of shared products and services
- Manage budget tracking, payments and contracts for contractors that support Partner Products. Onboard/off-board contractors, provision laptops and manage permissions
- Review monthly invoices and ensure positive ROI with contractor spend and flags areas for optimization (monthly reconciliation w/Finance)
- Execute the actual MDF payouts with User Billing
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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