Customer Success Engineer, Onebrief

• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development
• Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar
• Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
• Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams
• Prior military experience and Active Secret or Top Secret security clearance
• Willingness and ability to work onsite at various customer locations traveling at least 50% of the time

Desirable

• As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution
• You'll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, where you'll configure, extend, troubleshoot, and improve the platform while working directly with customers
• You may be supporting live exercises, adapting simulations, or ensuring the software performs under pressure
• You are the last mile between Battle Road's simulation technology and the warfighter
• Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements
• Embed onsite with customers across the United States, to understand operational needs, iterate alongside users, ensure successful deployments, and translate real-world friction into actionable Product and Engineering feedback by providing military context and operational priorities that enable engineering teams to prioritize effectively
• Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises—including in front of large audiences—and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises
• When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python
• Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism
• Improve documentation, deployment processes, and operational repeatability to enable scalable deployments and long-term customer success
• Travel at least 50% of the time to customer sites and remote in the United States for the remaining time
• A successful Customer Success Engineer will:
• Be a technical expert on Onebrief and Atom Engine Technologies, demonstrating initiative and the ability to work independently
• Have developed deep relationships with Customers
• Explain technical concepts clearly to military stakeholders, partners, and internal teams when supporting deployments, troubleshooting, and exercise execution