Global VP of Customer Success, Trustpair
$252-280k
OTE
More information about location
Office located in Hudson Street, NY
Third-party risk management platform
Job no longer available
Third-party risk management platform
21-100 employees
Job no longer available
$252-280k
OTE
More information about location
Office located in Hudson Street, NY
21-100 employees
Company mission
To reinvent B2B payment security.
Role
Who you are
- 10 years total experience with 3 years of managerial experience
- Track record of scaling and managing distributed teams (multi-time-zone, multi-region)
- Proven leadership in Customer Success within B2B SaaS/platform environments
- Experience managing both mid-market and enterprise accounts
- Change management across transformations, growth, and reorganizations
- Deep expertise across the customer lifecycle with strong command of adoption and growth metrics
- Demonstrated cross-functional leadership with Product, Sales, and Marketing
- Strong ability to operate in multicultural environments across the US and Europe
- Demonstrated ability to leverage AI technologies to drive significant impact
- Fluent in English, spoken and written
What the job involves
- We are searching for a Global VP of Customer Success to lead Trustpair’s CS organization across the US and EMEA, consisting of around 15 people today
- Reporting to our CRO, you’ll own the global CSM mandate; shaping strategy, driving operational excellence, and ensuring our teams deliver exceptional client outcomes
- You’ll oversee budget, headcount planning, and execution, while acting as a hands-on operator when needed; stepping in on key accounts
- Partnering closely with our CSM Team Leads, you’ll model best practices for strategic customer management and executive engagement on an international scale
- Lead and scale Trustpair’s global Customer Success organization across the US & EMEA maximizing retention and expansion (GRR/NRR), deepening adoption with CFOs and Finance leaders, and embedding Trustpair across business units, while building the playbooks, talent, and operating cadence that make these outcomes repeatable
- Strategy & Leadership
- Own global retention and expansion outcomes (GRR/NRR), partnering with Sales/Account Management to drive structured upsell and cross-sell
- Define and roll out the scalable customer journey (segmentation, health scoring, time-to-first-value playbooks) with clear role charters and KPIs
- Lead annual and quarterly planning for CS: budget, headcount, territory/segment design, and operating cadence
- Customer Outcomes & Executive Engagement
- Serve as executive sponsor on a focused set of strategic accounts, ensuring value realization, risk mitigation, and expansion
- Establish a repeatable executive communication rhythm (QBRs/steering committees) that ties product adoption to measurable business outcomes
- Build up a client advocacy engine (references, communities, case studies, and NPS follow-through)
- Team & Org Building
- Build, assess, and scale the CS organization across US & EMEA; develop Team Leads and succession plans, with clear competency frameworks and career paths
- Upgrade onboarding to cut ramp time and standardize excellence across regions
- Cross-Functional Influence
- Drive a tight Voice-of-Customer loop with Product, Sales, Marketing, and Support; translate insights into roadmap priorities and enablement
- Partner with RevOps to improve forecasting accuracy and unify data definitions across systems
- Operational Excellence
- Implement performance infrastructure (dashboards, deal/renewal forecasting, risk reviews) visible at SLT level
- Build a change-management playbook for complex enterprise transitions (stakeholder maps, communication plans, escalation paths)
- What’s in it for you?
- At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact. Whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working
- A strong product-market fit (nearly no client churn)
- 60 US clients (& counting!) so far including Google, Endeavour, Apollo, Hershey’s
- A growing team of 11 people based in NY/ East Coast
- Solid client-centric approach and sales consultative approach (value selling)
Application process
- First call with Céline (VP People), 30 mins
- Experience interview with Jeremy (CRO), 1 hour
- Live case study on site with Jeremy (CRO) and Alex (Cofounder & MD), 1h30
- Coffee fit with members of our global CSM team, 30 mins
- Cofounders interview with Baptiste (Cofounder & CEO), 45 mins
Our take
Founded in 2017, Trustpair was conceived to solve the B2B payment fraud issue for large corporations by offering a SaaS platform that allows finance teams to control the accuracy of their third-party data.
The founders were appalled by the idea that companies could cumulatively lose billions each year because of B2B payment fraud. In fact, in 2021, French companies lost €70M due to transfer fraud. It is perhaps unsurprising therefore that the company has been able accrue many large corporate clients who use the platform daily.
Founded in Paris, successful funding has enabled the company to secure its market-leading position in France. It has also invested capital into accelerating the expansion of international markets in Europe as well as penetrating the United States.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2022
$23.4m
EARLY VC
Jan 2022
$5.9m
EARLY VC
Total funding: $35.3m
Company benefits
- Health Insurance plan
- 401k plan
- 4 weeks of paid annual leave
- Great Work & Life Balance
- Scale-up Phase with Career Opportunities
- Fun Rituals Every Months
- Annual Seminar somewhere in France
Company HQ
Grange aux Belles, Paris, France
Leadership
Baptiste Collot
(Founder & CEO)Previously served as Front-office Treasurer for Bouygues, Cost Controller for DHL and as a Junior Consultant for DHL.
Salary benchmarks
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