Analytics Lead, Lyra Health
LCT Operations
$106-163k
Employee mental health care provider
Be an early applicant
Employee mental health care provider
1001+ employees
Be an early applicant
$106-163k
1001+ employees
Company mission
To transform access to life-changing mental health care.
Role
Who you are
- 8+ years experience in operations and/or analytics; experience with productivity initiatives within healthcare systems or mature healthcare startups strongly preferred
- Extensive experience in data analysis using Google Sheets or Excel required
- Prior experience using Salesforce, Snowflake, and/or SQL required
- Experience building Tableau dashboards required
- Experience developing data insights and presenting findings using Google Slides or Powerpoint (required)
- Comfortable working with ambiguity
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Exceptional communication (written and verbal) and customer service skills with various stakeholders
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
- Passion for mental health and changing the healthcare landscape
What the job involves
- Lyra Health is looking for an Analytics Lead to help scale our Lyra Care Therapy (LCT) business and support key areas of our LCT Operations team.
- Specifically, this role will be responsible for driving critical analyses to deepen our understanding of clinician performance, ensuring our clinicians and clinical managers are set up for success to meet their performance expectations and, ultimately, that our clients have the access to care they need
- You will be responsible for independently managing a wide variety of projects, including scoping and running analyses to inform leadership decision-making, developing dashboards and other tools to enhance our reporting infrastructures, and executing on key interventions.
- In this role you will work closely with clinical managers and cross-functional partners within Lyra to execute, refine, and scale processes and solutions program-wide. Your work will directly impact clinician productivity and quality of care, and sustainability of the Lyra Care Therapy program
- This role will be a great fit if you are energized by building tools and insights to enable data visibility across stakeholders, connecting insights to strategic decisions, operationalizing new interventions and processes, building relationships with clinicians and clinical managers, and driving exceptional business results, in order to provide high-quality mental health care to clients.
- You should be strategic, data-driven, highly organized, detail-oriented, able to align stakeholders, and willing to roll up your sleeves and be scrappy when needed
- Scope and implement critical analyses to deepen our understanding of provider performance across productivity, quality, and other key metrics
- Scope and design new metrics and reports that address high priority needs across LCT operational and clinical teams
- Develop an analytics roadmap that aligns LCT program priorities with crossfunctional stakeholders in a way that sets us up for short- and long-term success
- Manage day-to-day operations critical to the function of the LCT Operations Team; including but not limited to triaging requests, data analysis, and high-priority performance escalations
- Co-develop and own execution of performance and productivity strategies and interventions to support LCT Operations Team’s efforts and goals
- Manage regular reporting processes that enable program leadership and clinical managers to identify risks, opportunities, and actions
- Help improve or innovate compensation, productivity, and performance data processes, collaborating internally with teams such as clinical, product, HR, legal, platform support and others to support clinical stakeholders and scale
- Play an integral role on the LCT Operations team to support LCT’s role as a top program for providers, clients, and customers
- Support broader strategic initiatives in the LCT program to ensure we hit our growth and sustainability targets
Our take
In the United States, millions of people suffer from mental illness each year - a figure which is unfortunately on the rise - and research suggests that depression and anxiety disorders lead to $1 trillion in lost productivity worldwide each year. Lyra Health is one company out to tackle these issues head-on, by delivering mental health care for employees.
Lyrah Health is seen as a key player alongside other online mental telehealth platforms, which include Calm, Genoa, and Talkspace. The company offers video counselling sessions and one-to-one messaging to help users with a variety of conditions including anxiety, depression, and substance use disorder. Coaching is also offered as a preventative measure.
Lyra Health boasts a 90% satisfaction rate across its more than 2.2 million members, demonstrating the impact that its products can have on wellbeing. In 2022, Lyra announced its acquisition of ICAS World, an international provider of employee assistance programs. Its global network includes over 1,500 companies and 6.3 million users across more than 155 countries, which should give Lyra smooth inroads into global markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$35m
SERIES F
May 2021
$200m
SERIES F
Total funding: $690.1m
Company benefits
- Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
- Medical, dental, and vision benefits, and free monthly membership to One Medical
- Generous compensation, 401k, and equity options
- Four weeks of vacation and paid holidays
- Monthly tech stipend
Company HQ
Downtown, Burlingame, CA
Leadership
David Ebersman
(Co-Founder & CEO)Former Equity Research Analyst at Oppenheimer & Co. Also served as the CFO at Facebook, and worked at Genentech for 15 years, leaving as Chief Financial Officer & Executive VP.
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