Strategy & Operations Manager, Float
Customer Experience
Corporate cards and smart spend management software
Job no longer available
Corporate cards and smart spend management software
101-200 employees
Job no longer available
101-200 employees
Company mission
To simplify spending so companies and teams can focus on growing their business.
Role
Who you are
- Proven experience in process improvement and program management – and driving measurable growth outcomes
- Strong data skills, with advanced knowledge of excel. SQL knowledge is required
- Excellent communication and presentation skills, with the ability to convey complex information in an easy-to-understand manner
- Experience working cross-functionally with different teams
- Ability to manage multiple projects simultaneously and prioritize effectively
- Analytical mindset with a focus on using data to drive decisions and measure impact
- You’re results-oriented. You’re motivated by measurable success, setting and exceeding goals that drive customer satisfaction, retention, and growth
- You believe the customer comes first. You’ll advocate endlessly for our customers, and have a natural curiosity to understand their needs
- You’re eager to continue your own learning. Scrappy and voracious, you want to know the ‘why’ behind every answer. You’re a creative product thinker who can combine quantitative thinking with a great aesthetic. Finding creative ways to work through obstacles is fun for you
- You’re a natural collaborator. You enjoy working cross-functionally, building strong relationships across sales, marketing, and product teams to drive alignment and deliver exceptional outcomes
- You balance big-picture thinking with an eye for detail. You can zoom out to see the broader strategic goals while also diving into the details that ensure flawless execution
- You have a knack for process design. You enjoy creating systems that scale, designing streamlined workflows and automating repetitive tasks to improve overall operational efficiency
- You have a data-driven mindset. You can analyze and interpret data to make informed decisions, identify trends, and continuously optimize processes for efficiency and effectiveness
- You’re tech-savvy and adaptable. You have experience working with various tech tools and you can quickly adapt to new technologies as needed to streamline operations. Experience with CRM systems, automation tools, and sales efficiency platforms such as Salesloft, Koala, and others is preferred, depending on the specific focus of the role
What the job involves
- We are looking for a dynamic Strategy & Operations Manager to join Float our Customer Experience team!
- In this role, you'll design and implement operational processes that enhance growth, drive measurable outcomes, and support the success and efficiency of multiple functions within the company
- This position will work cross-functionally to tackle critical challenges, streamline operations, and deliver impactful business results
- You’ll use data-driven insights and creative problem-solving to optimize operations across various teams
- Drive the growth of our products and acceleration of our speed to market
- Design, implement, and manage scalable programs to support operational excellence across multiple functions
- Collaborate with cross-functional teams to deliver strategic projects and drive business outcomes
- Use data and customer insights to develop strategies that address key operational challenges and create efficiencies across processes
- Lead high-impact initiatives and continuously refine programs to optimize experiences for both internal and external stakeholders
- Proactively identify risks, mitigate challenges, and ensure alignment with organizational goals
- Partner with team leads to turn feedback into actionable improvements and implement new tools or processes where necessary
Our take
Traditional finance and internal expense processes are inefficient for companies. Spending on personal credit cards and filing receipts for reimbursement is a convoluted and complicated business practise. There needs to be a digital alternative to the historically laborious process of managing employee expenses.
Float is a fintech solution, built to simplify the inefficient internal expense processes. Rather than following the traditional method of spending on personal/corporate cards, filing expenses, and waiting for reimbursement - Float works by utilising technology that enables managers to allocate funds and approve expenses before purchases are made. The company also supports companies operating with remote workforces.
As the business world moves to become more international, companies will look to make their business spending as simple as possible. Float aims to develop its technology and cater to the challenge of company spending. It's $50 million C in credit financing will go some way to achieving its aims, all whilst expanding its business significantly.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2025
$51.2m
SERIES B
Nov 2021
$27.1m
SERIES A
Total funding: $83.8m
Company benefits
- Competitive coverage of medical, dental and vision insurance for employees
- Education & learning stipend for personal growth and development
- Flexible vacation time
- Work from home stipend to help you succeed in a remote environment
Company HQ
Fashion District, Toronto, ON
Leadership
Rob Khazzam
(Co-founder & CEO)Previously worked at Uber for 5 years in international expansion and General Management in Eastern Europe and Canada. Prior to this they worked at a market private equity fund in Toronto.
Griffin Keglevich
(Co-founder)Previous Chief Engineer at Float, responsible for shipping and payments, previously worked in software engineering at KPMG and Shopify.
Ruslan Nikolaev
(Co-founder)Previous experience at WATonomous and then Uber as a Perception Engineer and at Shopify as a Data Scientist.
Salary benchmarks
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