Project Manager, Pointclickcare
Enterprise, US
$94-102k
+ Bonus
Healthcare software for smarter care delivery
Job no longer available
Healthcare software for smarter care delivery
1001+ employees
Job no longer available
$94-102k
+ Bonus
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- Strong organizational, managerial, and personal skills
- Excellent ability to influence, communicate, resolve conflict and negotiate
- Strong leadership and relationship building capabilities
- Attention to detail and a passion to do whatever it takes to achieve quality outcomes
- Quick learner with strong analytical and problem-solving skills
- Self-driven, motivated, and results oriented
- Excellent oral and written communication, documentation, and presentation skills
- 7+ years of long term care industry experience with a proven history of multiple successful SaaS software project implementations
- 5+ years managing client-facing large, multi-site enterprise projects
- Experience successfully working with customer C-levels and senior management teams
- Previous experience with healthcare systems (EHR, EMR, Pharmacy) desired
- Prior experience leading and participating in steering committee meetings
What the job involves
- Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously
- You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives
- Cultivate a “Trusted Advisor” relationship with the customers’ project team and the implementation project team
- Act as an escalation to customers’ management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite
- Support the customers’ project team and internal PCC resources on product areas
- Project Support
- Develop a thorough understanding of the customers' strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologies
- Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives
- Anticipate and communicate customer needs to the implementation project team
- Manage customer expectations through clear, honest communication
- Represent PointClickCare in customer project steering committee meetings (if applicable)
- Support the implementation project team by serving as an escalation point and source of resolution for any project related issues or roadblocks
- Reinforce the PointClickCare Implementation project manager as the project leader, and provide support to the project through product enhancement escalations and discussions
- Escalating items to the Technical Account Manager to work with product on high priority items, if applicable for client
- Attend critical meetings between customers and implementation team, including kick off meetings, status meetings, etc
- Participate in the monitoring and tracking of key performance indicators
- Understand customer organizational change management needs, then develop and execute a plan for user readiness and acceptance
- Develop a thorough understanding of the customers’ business, technical environments, needs and constraints
- Consult with the implementation project team and customer executive team about how to best implement and use the PointClickCare product suite to achieve objectives
- Recommend optimal approaches to the implementation team in order to enable successful migration to the PointClickCare solution and minimize disruption for customers
- Gather information to clearly understand the customer problem or goal, define and document a solution, and lead the implementation of process and/or product based solutions
- Develop and maintain expert knowledge in the PointClickCare suite and service offerings
- Consult with customers on industry and PointClickCare suite best practices
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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