Operations Manager, Blueground
+ Stock Option Plan + Annual Performance Bonus
Network of fully-furnished apartments
Open for applications
Network of fully-furnished apartments
501-1000 employees
Open for applications
+ Stock Option Plan + Annual Performance Bonus
501-1000 employees
Company mission
To reinvent the way people live, with apartments available where, when, and on the terms they want, and to provide a launchpad to live globally, work remotely, and experience new adventures — for a month, a year, or longer.
Role
Who you are
- 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME or large corporation
- Bachelor's degree
- Results-oriented go-getter; great at multitasking and managing competing priorities
- Exceptional communication and organizational skills
- Significant project management experience while working under tight deadlines
- Strong analytical and problem-solving skills put to use in a fast pace environment
- Fluent in Google Suite and MS Office; experience with inventory management systems is a plus
- Guest-centric mindset
- Team player and creative thinker
- Experience in hospitality or real estate is considered a plus
- Team management experience, optimally in field operations is considered a plus
What the job involves
- We are currently looking for an Operations Manager to join our Paris team
- The Operations Manager position is one of the most impactful and essential roles at Blueground
- As an Operations Manager, your primary focus will be the implementation, adaptation and continuous improvement of our business systems and processes in your city
- You will be responsible for getting our new properties at a ready to move-in stage in a timely fashion, managing and training third-party contractors, 3pl companies and ensuring smooth operation across the team
- Full operational set-up and maintenance coordination of Blueground’s properties (furnishing, supplies, services, etc) according to brand style and guidelines
- Work with the central design team on the implementation of large design initiatives
- Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground’s photoshoot guidelines
- Drive down operational costs and constantly improve processes, while upholding Blueground quality standards
- Liaise, manage and negotiate with contractors, vendors and external business partners ensuring that our guests enjoy high standards of client experience
- Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams
- Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
- Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Manage the team of Operations Associates (who will assist in the set up of the apartments), by leading their onboarding process and providing continuous feedback
- Manage the team of Market Operations that are responsible for preparing the property after the check out and planning of the field team
Our take
Blueground supplies apartments for medium to long-term stays, that it backs with on-the-ground support so clients can have peace of mind that any issues will be handled quickly and well. It operates thousands of properties in 20+ cities including New York, Los Angeles, San Francisco, Boston, Chicago, Washington D.C., Seattle, Dubai, Istanbul, Paris, London, and Athens.
Taking clear inspiration from Airbnb, Blueground caters to the increasing demand for all medium and long-stay rentals - both from holidayers seeking more unique stays, and the growing nomadic workforce. Its focus on the renter experience - with additional services, such as regular housekeeping or maintenance, available through its app - are what makes the company stand out in the space.
Blueground has stated aims to have a presence in 50 cities around the world and a portfolio of more than 50,000 apartments by 2025, an ambitious goal that will rely heavily on its ability to scale its operationally-intensive business (due to the local support teams required). The recent acquisition of corporate housing specialist Travelers Haven will enable it to expand its US footprint, as it invests its latest funds into growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Flexible working
"Blueground follows a hybrid model; you can work from everywhere! Even though our offices are open, employees are able to choose how frequent they..."
Funding (last 2 of 9 rounds)
Mar 2024
$45m
SERIES D
Sep 2021
$140m
SERIES C
Total funding: $295.3m
Company benefits
- Complimentary accommodation in Blueground locations - Up to 14 days of free stays at Blueground apartments around the world every year!
- Health, Dental, Vision and Life Insurance
- Paid Family Leave
- Flexible PTO
- Transportation and cell phone reimbursement
Company values
- Time is our most precious resource - Don’t waste time, hustle for it, prioritize what matters, and be inspired by our mission every day.
- Excellence is our epic journey - It’s not just a standard, but a guiding light towards where we want to take our product and relationships.
- Care is at the heart of our business - By investing time in understanding what our clients want, we create a memorable experience while earning their respect and trust.
- A spirit of transparency leads to a culture of trust - We believe fair & honest communication is the only way to build trust, meaningful relationships, and the highest quality product.
Company HQ
Midtown South, New York, NY
Articles
Leadership
Previously worked for 6 years at McKinsey, being promoted from Business Analyst to Associate and Engagement Manager.
Alexis Maragkos
(Director of Partnerships & Strategic Services)Previously Account Executive at JWT, and Account Manager at DDB.
Andreas Nezeritis
(Director of Marketing Ops & Strategic Projects)Previously Freelance Photographer for 5 years and Legal Assistant at Apostolopoulos - Kontis Law Office, a well-known Law office in Athens.
Aneesa Arshad
(Global Head for Business)Worked as a consultant for 2 years at Mission Measurement and for 1 year at Aga Khan Development Network.
Kurtuluş Cumhur Korkmaz
(Advisor)Co-Founder and COO at Revival. Previously Category Manager in Media at Vodafone, and Engagement Manager at Samsung.
Penny Papakonstantinou
(General Manager ATH)Worked for 1 year as a Site Engineer at Attiko Metro and for another year as an Assistant of the COO at Marichem Marigases Worldwide Services.
Salary benchmarks
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Diversity, Equity & Inclusion at Blueground
- At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. Our guests come from all walks of life and so do we. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.
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